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Stanley_4
Grand Maestro
Aug 13, 2026 7:20 PM UTC

Amazon missing from search?

It seems Amazon Music, my preferred service is missing from the search tool.

 

 

17 replies

Stanley_4
Stanley_4Author
Grand Maestro
Aug 13, 2026 7:22 PM UTC

Adding this which I just got.

 

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Stanley_4
Stanley_4Author
Grand Maestro
Aug 13, 2026 7:25 PM UTC

And.. Can't play from a favorite BUT still plays from a room where it was previously selected. 

 

 

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Smilja
Aug 13, 2026 8:46 PM UTC

​@Stanley_4, There seem to be some issues with AM.

Sonos Status - Amazon Music - Planned Maintenance

 

  • In the Sonos app, remove Amazon Music
  • Check for updates in the Sonos app to refresh available services, including Amazon Music
  • Wait for about 20–30 minutes
  • Add Amazon Music back to Sonos

 

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
Stanley_4
Stanley_4Author
Grand Maestro
Aug 13, 2026 8:54 PM UTC

When I checked the status Amazon was operational, just checked and it still was.

I'll give it a while to clear on it's own before messing about.

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MoPac
Headliner III
Aug 13, 2026 9:12 PM UTC

My Amazon Music does show in Search mode.  I’m in the US.  The device is iPhone.  App & firmware up to date.

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Stanley_4
Stanley_4Author
Grand Maestro
Aug 13, 2026 9:27 PM UTC

Android here, might be that the latest update ran overnight, it was Android and firmware only.

Checked and Amazon is missing in both standard and improved layouts.

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Stanley_4
Stanley_4Author
Grand Maestro
Aug 13, 2026 9:41 PM UTC

Went back and noticed the (first screenshot) mentioning Tune In needing reauthorized. Amazon wasn't showing at all, checked the whole list.

Figured why not try reauthorizing Amazon. That worked and it is back fully operational. Need to find my Tune In info and fix it too.

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Smilja
Aug 13, 2026 9:42 PM UTC

When you check for updates in the Sonos app, it also refreshes the list of available services. This happens quietly in the background, whether or not there’s a firmware update.

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
Stanley_4
Stanley_4Author
Grand Maestro
Aug 13, 2026 9:47 PM UTC

Checking for updates didn't restore it, needed the reauthorization.

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Smilja
Aug 13, 2026 10:05 PM UTC

Checking for updates didn't restore it, needed the reauthorization.

 

If that doesn’t work next time, give this a try:

  1. In the Sonos app, remove [service]
  2. Check for updates in the Sonos app to refresh available services
  3. Wait for about 20–30 minutes
  4. Add [service] back to Sonos
Translate
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)