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Contributor I
April 4, 2022
Answered

Amazon message popping up

I've been able to listen to my Amazon music on Sonos for a few years, but now I'm getting a message to sign up for Amazon Prime Music.
Do I need to pay now for Amazon music in order to listen on my Sonos?

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PippiLAnswer
Contributor I
April 7, 2022

Lol, thank you everybody. 

I discovered the mistake. My daughter and I share Amazon Prime, and her subscription has expired. It didn't appear until much later.

12 replies

Mr. T
April 4, 2022

Within Sonos app, go to Settings > Services & Voice > Amazon Music and reauthorise your account to see if that fixes your issue.

PippiLAuthor
Contributor I
April 4, 2022

I have done that and I still get this message :(

 

Mr. T
April 4, 2022

Do you have a current Amazon Music Unlimited subscription or has it expired?

A subscription to Amazon Prime only will give access to a fraction of the songs compared to a subscription to Amazon Music Unlimited.

PippiLAuthor
Contributor I
April 4, 2022

I don’t have the unlimited, I’m fine with the selection. 

Is that a way of compelling me to get unlimited?
That is a terrible thing to do.

 

Airgetlam
April 4, 2022

Note that this is merely a pass through message, Sonos is merely displaying what they are getting from Amazon. Sonos is not making a choice here, Amazon is. 

Bruce
Mr. T
April 4, 2022

Judging by the pop-up message, it suggests the music you are trying to play is not included within the free Amazon Prime music content available.

PippiLAuthor
Contributor I
April 4, 2022

I've been listening to this Artist for a long time with no issues. Anything I choose is no longer available.

My Ikea Sono lamp is now just an expensive lamp.

I truly appreciate all of your extra help.

 

 

Mr. T
April 4, 2022

I've been listening to this Artist for a long time with no issues. Anything I choose is no longer available.

My Ikea Sono lamp is now just an expensive lamp.

I truly appreciate all of your extra help.

If you go to the actual Amazon Music app, are you able to play the songs there?

It’s possible the music you wish to play is no longer available under the free tier.

PippiLAuthor
Contributor I
April 4, 2022

I installed the free app, and the music appears there. Something isn't right.

I'll uninstall and reinstall the Sono app.

 

controlav
Lead Maestro
April 5, 2022

I installed the free app, and the music appears there. Something isn't right.

I'll uninstall and reinstall the Sono app.

 

That is unlikely to change anything. All Amazon configuration data is stored in the speakers, not the app.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.