Amazon message popping up

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I've been able to listen to my Amazon music on Sonos for a few years, but now I'm getting a message to sign up for Amazon Prime Music.
Do I need to pay now for Amazon music in order to listen on my Sonos?

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PippiLAnswer

Contributor I

Lol, thank you everybody.

I discovered the mistake. My daughter and I share Amazon Prime, and her subscription has expired. It didn't appear until much later.

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Corry P

Sonos Staff

Hi @PippiL

Welcome to the Sonos Community!

I too have Amazon Prime and not Unlimited, and in my testing I was able to play the album shown in your screenshots. Unlike yourself, I am in the UK, but I don’t think Amazon makes that distinction when deciding you need to be on a different tier to play a particular track.

Interestingly, we were tracking an issue exactly like this back in 2019, and it was resolved by Amazon. In this case, however, we were able to reproduce the issue ourselves.

I recommend you contact Amazon support so they can assist.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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PippiLAuthorAnswer

Contributor I

Lol, thank you everybody.

I discovered the mistake. My daughter and I share Amazon Prime, and her subscription has expired. It didn't appear until much later.

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