All content services removed / cannot re-add

7 replies
265 views
Translate All

All my content services have been removed (same on multiple Android phones and tables). The system will now not let me add any content services. I’ve rebooted, as well as signed out, tried Sonos Chat support, without success.

I can see and add services from the Windows app which works perfectly in all respects. But the same Content Services don’t appear on the App. I don’t even see Sonos Radio.

I do still have access to my Music Library though, and all my Devices. When I play one of the Content Services through the windows app then it displays fine in the Android App.

My Homescreen:

But from windows app:

When I try add any content service:

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

That sure sounds like your speakers are not able to reach the Internet to get the services that would then show on your controller. I would call Sonos Support directly to discuss it, and not engage with the chat bot.

The other thing I’d do is reboot the router, and look for VPN or other port blocking software.

Bruce

AirgetlamAnswer

That sure sounds like your speakers are not able to reach the Internet to get the services that would then show on your controller. I would call Sonos Support directly to discuss it, and not engage with the chat bot.

The other thing I’d do is reboot the router, and look for VPN or other port blocking software.

Translate

Bruce

M

MichaelZAAuthor

Contributor I

Thanks for the suggestion but if that were the case then the Windows App would show the same.

But the Windows App happily shows services and allows services To be added.

Also, the speakers happily play the content from the content services (so speakers can see the internet) if controlled through the windows app.

Translate

106rallye

The Windows app contacts your speakers directly through your network only. The new app unfortunately needs a detour via the internet, opening up a new can of worms when this connection does not work as Sonos expects it to.

Translate