Collaborator II

Albums have suddenly started to behave strangely.

Forum|Forum|11 months ago
October 13, 2025
141 replies
3287 views

Hello all, I hope someone can help me.

I noticed the other day that a few albums in my library had suddenly split into multiple albums. At first I thought there may have been an update that had changed the way certain albums were tagged. I did some rudimentary checks on the album tags (I use Tag & Rename) but couldn't see any issues. However on further examination I noticed that the multiple of the albums had the same track in them see images below.

Only one track (The same track) showing in both albums

You can see that a look into the folder for this album shows 11 tracks.

Doing a re-scan of the library does not fix the issue. But I have found that by adding a new album to my library fixes the issue after a re-scan. However I have noticed that adding a new album can correct one problem but then suddenly another suddenly is inflicted with the same issue.

So I am very confused as why adding one album can suddenly cause this issue with other completely unrelated albums. Sorry to have rambled on.

Any thoughts anyone?

Anthony

Show previous replies

Airgetlam

Ah. That happens to me, too ;).

Nah, as near as I can tell, diagnostics aren’t stored locally, but get sent to some Sonos server for later reference.

Bruce

kdowling

I just want to add one more reason why I think the problem is in the indexing and not just a display anomaly. The duplicate albums showing just 1 track are seen in all programs. Even ones still using the old API, like the desktop controllers and SonoPhone. Maybe if someone from Sonos stumbles on this thread, that could be helpful info.

kdowling

@kdowling: I’ve pondered going back to S1, but then we’re dependent on how long Sonos will keep that App running for in the various App Stores. Honestly, as of right now, this duplicate album thing is the only issue I have with my system and even then it’s not wide spread. Out of my 1,429 albums, it’s happening to 8 of them. The App’s speed and such has been just fine for me.

Brian, I felt the same. If there comes a time when S1 is no longer an option, I’ll upgrade everything back to S2. I did a trial on a pair of Ones first, to see if it was going to be worth the hassle. I also wanted to make sure I wasn’t misremembering how things used to be. For us, it turned out great. Another factor was that we’re in a rural area and our internet is not great. The new S2 system does not deal with that very well.

A

Anthony_6Author

Collaborator II

This is certainly proving what I have discovered. Yes, a simple rename of a folder followed by a rescan does correct the problem on that specific album. But as others have said it moves the problem to some other album so doesn’t really cure the issue. I’m not sure how long this has been an issue, I don’t often add a new album but about a week ago I did add another album and it is since then I’ve noticed this issue. Having said that, my system does a library rescan every night. I re checked my version no. The system build is 91.00 70011 apart from the Play 3 which is 86.1-69220.

Thanks for the feedback, I’ll see if I can get anywhere with Sonos support, fingers crossed.

Anthony

A

Anthony_6Author

Collaborator II

Hi everyone, just a quick update. I spent about an hour on the phone with Sonos Technical support today. I didn’t get a fix, but it has been raised to level two support and they will be in touch.

As to be expected Sonos believed it was a tagging issue. Anyway I think I successfully convinced them it wasn’t. Through a screen share I think that showing them that by renaming a folder the problem went away on that Album, but then reappeared on another completely unrelated album, I may have convinced them.

Fingers crossed that it might well get some serious attention. I hope to keep you updated.

Anthony

CronoCX

Enthusiast II

@kdowling: I’ve pondered going back to S1, but then we’re dependent on how long Sonos will keep that App running for in the various App Stores. Honestly, as of right now, this duplicate album thing is the only issue I have with my system and even then it’s not wide spread. Out of my 1,429 albums, it’s happening to 8 of them. The App’s speed and such has been just fine for me.

Brian, I felt the same. If there comes a time when S1 is no longer an option, I’ll upgrade everything back to S2. I did a trial on a pair of Ones first, to see if it was going to be worth the hassle. I also wanted to make sure I wasn’t misremembering how things used to be. For us, it turned out great. Another factor was that we’re in a rural area and our internet is not great. The new S2 system does not deal with that very well.

The other thing is that I’d loose DTS decode and that’s a deal breaker for me. I could do a split system, but that’s just a pain.

I 100% understand the internet piece of your choice, I’d probably do the same if I was in your position. I too live in a rural area, and I count myself very lucky in that we have good internet options, including Fiber, but that’s still no excuse for Sonos to deliver a subpar experience to those that don’t have that kind of access.

I get Sonos is in a hard place, trying to deal with everyone’s networking solutions, honestly, what might make the most sense is like say smart lights, Sonos makes a Hub product that connects into one’s Router. I have a sneaking suspicion that whatever “S3” becomes, that might play a part...but, it would have to work with zero issues and be rock solid.

--Brian

CronoCX

Enthusiast II

Hi everyone, just a quick update. I spent about an hour on the phone with Sonos Technical support today. I didn’t get a fix, but it has been raised to level two support and they will be in touch.

As to be expected Sonos believed it was a tagging issue. Anyway I think I successfully convinced them it wasn’t. Through a screen share I think that showing them that by renaming a folder the problem went away on that Album, but then reappeared on another completely unrelated album, I may have convinced them.

Fingers crossed that it might well get some serious attention. I hope to keep you updated.

Anthony

Thank you good sir! Keep us posted and if you need any more evidence, I’d be happy to provide it.

The trick, of course is if it gets fixed that Sonos doesn’t break it again :-P

kdowling

Hi everyone, just a quick update. I spent about an hour on the phone with Sonos Technical support today. I didn’t get a fix, but it has been raised to level two support and they will be in touch.

As to be expected Sonos believed it was a tagging issue. Anyway I think I successfully convinced them it wasn’t. Through a screen share I think that showing them that by renaming a folder the problem went away on that Album, but then reappeared on another completely unrelated album, I may have convinced them.

Fingers crossed that it might well get some serious attention. I hope to keep you updated.

Anthony

Thanks Anthony! You have more patience that I! Let us know if you hear anything.

kdowling

The other thing is that I’d loose DTS decode and that’s a deal breaker for me. I could do a split system, but that’s just a pain.

I 100% understand the internet piece of your choice, I’d probably do the same if I was in your position. I too live in a rural area, and I count myself very lucky in that we have good internet options, including Fiber, but that’s still no excuse for Sonos to deliver a subpar experience to those that don’t have that kind of access.

I get Sonos is in a hard place, trying to deal with everyone’s networking solutions, honestly, what might make the most sense is like say smart lights, Sonos makes a Hub product that connects into one’s Router. I have a sneaking suspicion that whatever “S3” becomes, that might play a part...but, it would have to work with zero issues and be rock solid.

--Brian

I left my home theater devices and one pair of Ones on S2. I never us the home theater devices for anything other than tv and hardly need the S2 app for that. Just for swapping Ace audio back and forth. So in my case, split system isn’t a big deal. S1 for music and S2 for home theater. A pair of Ones on S2 to test how S2 is moving forward (or not).

CronoCX

Enthusiast II

The other thing is that I’d loose DTS decode and that’s a deal breaker for me. I could do a split system, but that’s just a pain.

I 100% understand the internet piece of your choice, I’d probably do the same if I was in your position. I too live in a rural area, and I count myself very lucky in that we have good internet options, including Fiber, but that’s still no excuse for Sonos to deliver a subpar experience to those that don’t have that kind of access.

I get Sonos is in a hard place, trying to deal with everyone’s networking solutions, honestly, what might make the most sense is like say smart lights, Sonos makes a Hub product that connects into one’s Router. I have a sneaking suspicion that whatever “S3” becomes, that might play a part...but, it would have to work with zero issues and be rock solid.

--Brian

I left my home theater devices and one pair of Ones on S2. I never us the home theater devices for anything other than tv and hardly need the S2 app for that. Just for swapping Ace audio back and forth. So in my case, split system isn’t a big deal. S1 for music and S2 for home theater. A pair of Ones on S2 to test how S2 is moving forward (or not).

That is a fair point...I’ll have to ponder that. Realistically, then, I’d only have to reset two speakers: the Sonos One in the bedroom and the Play 5 in the living room as they are 100% music only. I’d say that the other home theater systems play music like maybe 1% or lower, but if I really needed to, I guess I could AirPlay to them. S1 and S2 could technically see the same library on a NAS right? Or S2 would have no local library access, I guess Plex could work for those...

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