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Keith_C
Contributor I
May 31, 2021
Answered

Albums do not show in MyCloud Home library

I have installed a NAS drive and My Cloud Home on my Sonos.  I have dragged and dropped all of the music albums in my iTunes library to the NAS drive.  Almost all of them are then available from the Sonos My Cloud Home library menu, and play normally.  However, there are a few music which will not show up in the My Cloud Home library menu - even though they are present in the data files on the NAS drive.  I have deleted and re-loaded the data more than once - but the same few music albums refuse to be available in the My Cloud Home view.

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Corry P
Corry PAnswer
Sonos Staff
June 2, 2021

Hi @Keith_C 

9 hours seems a bit excessive!

I recommend a reboot of the NAS and your router, but a call to WD may be just what you need.

If you don’t have your NAS connected to the router via ethernet, I’d recommend doing so.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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Corry P
Corry P
Sonos Staff
June 1, 2021

Hi @Keith_C 

I was thinking about this and have a couple of things for you to try that would be easier than what I suggested above.

  1. Try removing the problem files from the My Cloud drive and copy them over from your computer again.
  2. Check the length of the path for the problem files. If the length of the full path (all folders, not just the parent) on the drive plus the length of the filename exceeds 255 characters, that could conceivably cause problems.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Keith_CAuthor
Contributor I
June 2, 2021

Hi corry - just an update.  I deleted the data as suggested, then reloaded (but using the option sync from desktop - which took 9 hours!). Something strange has now happened where the sync seems to be running a second time - so I am going to call Western Digital later to try and understand this. 

Corry P
Corry PAnswer
Sonos Staff
June 2, 2021

Hi @Keith_C 

9 hours seems a bit excessive!

I recommend a reboot of the NAS and your router, but a call to WD may be just what you need.

If you don’t have your NAS connected to the router via ethernet, I’d recommend doing so.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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