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HiRESrules
Enthusiast II
Jul 22, 2024 1:02 PM UTC

Album artwork not showing

 before Sonos updated the app in May, the stability and functionality was great. Since this update there has been lots of issues and some of them have been fixed and some have not and we’ve also talked about them on here.

What is annoying is that all my album art that is stored on my local drive, is not showing from my NAS library and it used to work fine? It actailly works through Plex, but I prefer to use my own library, as I’ve got my own playlists that I’ve created over the years….

Do we know when this will be fixed please?

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    HiRESrulesAuthor
    Enthusiast II
    Dec 3, 2024 11:52 AM UTC

    Just dragging their feet as usual and it looks like they're leaving it to last! Been like it since late May this year .…

    I thought the CEO wanted to restore faith in the customer community, clearly not!

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    Welshwales
    Enthusiast I
    Dec 3, 2024 11:54 AM UTC

    It's just talk ....as usual. Thier customer base just doesn't concern them. We have 21 products and I'm sick of being treated like we don't matter. Just can't afford to replace it all ...

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      HiRESrulesAuthor
      Enthusiast II
      Dec 3, 2024 11:57 AM UTC

      I know I give up...but live in hope.: I've arc,sub and move...and that cost a pretty penny when I got it 4yrs ago

      I guess when I change my TV, that will be the time to sell the old and go to BlueSound!

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      Welshwales
      Enthusiast I
      Dec 3, 2024 12:01 PM UTC

      Blue Sound ?

       

      I have 3 subs, 5 sound bars various ones and loads of speakers ... Whole house.  So can't afford to replace it all. Which just makes me feel worse for the arrogance of Sonos .

       

      The CEO should be replaced for the debacle they caused . Not to mention the stress they caused people.

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        HiRESrulesAuthor
        Enthusiast II
        Dec 3, 2024 12:09 PM UTC

        Totally agree and there's been so many rants and raves on here and it just falls on deafs ears!

        We just need to keep pressure on them

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          Welshwales
          Enthusiast I
          Dec 3, 2024 12:10 PM UTC

          How ? They don't seem to listen 👂 😔 

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            Stanley_4
            Stanley_4
            Grand Maestro
            Dec 3, 2024 4:57 PM UTC

            There has been a good discussion of the Album Art issue here, the mess that Sonos has run into and how hard it is going to be to fix. Way too technical for my pre-coffee brain but a search here should find it if you want.

            I can't prove it but I'd guess some system analyst skipped the analysis and said "no problem" when there was a problem.

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            Welshwales
            Enthusiast I
            Dec 3, 2024 5:00 PM UTC

            Thank for the reply. I have to say I found it. However it's far too complicated for my average tech brain etc ... I don't have the ability to understand how to do it .

             

            It should be a very easy fix for a company that writes the code for its own equipment.

             

            Sonophone app does it very well. How can a 3rd party app do it with ease using Sonos equipment??????

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              MoPac
              MoPac
              Headliner III
              Dec 3, 2024 5:20 PM UTC

               Every app I’ve ever used does it rather well including the 16.c Sonos app which I’m using right now to play my Cello Concertos playlist.  Playlist loaded fast, art loaded fast, started playing right away.

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              Welshwales
              Enthusiast I
              Dec 3, 2024 5:37 PM UTC

              Sonos 16.c ?

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