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davdel01
Contributor I
Dec 27, 2024 7:29 PM UTC
Answered

Alarm Notification on phone

I use the Sonos alarm feature daily and love it.  Recently I noticed a notification showing up on my iPhone for an alarm that I do not have either in the Sonos app on my phone or via the PC application.  Interestingly no alarm is triggered at the time this alarm is set for.  I just get the notification.  

How do locate this alarm and cancel it?  

 

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Airgetlam
AirgetlamAnswer
Dec 27, 2024 7:50 PM UTC

Huh, most odd. I’d try a reboot of all sorts of things, from the speakers, to the router, and finally the iPhone.

If it persists, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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4 replies

Airgetlam
AirgetlamAnswer
Dec 27, 2024 7:50 PM UTC

Huh, most odd. I’d try a reboot of all sorts of things, from the speakers, to the router, and finally the iPhone.

If it persists, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce
Goddersuk
Lyricist I
Jan 20, 2025 11:20 AM UTC

I have exactly the same problem and no way of stopping these notifications. I think I get three a day.

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Airgetlam
Airgetlam
Jan 20, 2025 6:44 PM UTC

Fascinating. What did Sonos Support say, when you called in?

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Bruce
davdel01Author
Contributor I
Jan 23, 2025 2:38 PM UTC

When I called they suggested to delete all the alarm, then re-add them back and that would “re-set the alarm app” Two days ago I did delete them all and waited a day before attempting to add them back.  Interestingly I didn’t see the random 6:31am alarm notification pop up.  Yesterday when I added one it would not stay persistent and today when I tried if they do stay but once you create it you can’t change them.  I tried this on both iPhone and iPad and both with the same result.  But when I use the PC app they stay and you can change them only on the PC app.  I deleted the app on both iOS devices then reinstalled it.  This required me to reinstate my connection to the speakers and all the normal things you do when setting up the app like new.  Thankfully now the alarm edit functions seem to be working, or at lease editable after you create them.  This also fixed a recent issue where my favorite were missing. 

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