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AA1986
Contributor I
September 15, 2024
Answered

Alarm not working

  • September 15, 2024
  • 16 replies
  • 2001 views

Hello

I cannot see any recent threads on this but about 10 days ago my alarms have just stopped working altogether.

 

have tried setting an hour before, radio, Sonos chime, set playlist etc but nothing seems to work. The time comes and goes and no music whatsoever from the Sonos.

 

So frustrating as this used to be perfect before all the problems. Then the set timings had to be an hour before but it was at least functional. Now nothing

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    Best answer by AA1986

    Right. I think I’ve fixed it. This is going to sound very silly but I can only assume that at some point the system reset the time zone to GMT-12 hours (I live in GMT so never noticed an incorrect time). Now I’ve switched it back the alarms are working again.

    16 replies

    Paul van den Hout
    Lyricist III
    September 15, 2024

    Same issue here! Recreated everything but nothing works. Tried multiple devices and alarm settings

    UKMedia
    UKMedia
    September 15, 2024

    Just tested this on one of my Sonos One’s and it works correctly.  Do you have a Sonos One to duplicate the test?

    Remember: Sometimes Red Wine helps :)
    Paul van den Hout
    Lyricist III
    September 15, 2024

    No, I don’t but several other products (playbar/sonos one/ Sonos 5) tried multiple types and rooms but nothing. It’s all suddenly a week ago everything was fine

    AA1986Author
    Contributor I
    September 16, 2024

    Tried on 2 x ones, an amp and a beam connected to two more ones. Absolutely nothing from anything 

    UKMedia
    UKMedia
    September 16, 2024

    Can you please check that all of your devices are updated to the same level of firmware?

    Remember: Sometimes Red Wine helps :)
    Paul van den Hout
    Lyricist III
    September 16, 2024

    All 16.3.3 Here 

    AA1986AuthorAnswer
    Contributor I
    September 16, 2024

    Right. I think I’ve fixed it. This is going to sound very silly but I can only assume that at some point the system reset the time zone to GMT-12 hours (I live in GMT so never noticed an incorrect time). Now I’ve switched it back the alarms are working again.

    Paul van den Hout
    Lyricist III
    September 16, 2024

    Mine is also at gmt-12… something must have been reset to that value. I’ve corrected it and now the alarm is functioning again. Realy weird! Thx!

    UKMedia
    UKMedia
    September 16, 2024

    Right. I think I’ve fixed it. This is going to sound very silly but I can only assume that at some point the system reset the time zone to GMT-12 hours (I live in GMT so never noticed an incorrect time). Now I’ve switched it back the alarms are working again.

    Can you please check that your address is correct in your Sonos profile on www.sonos.com

    Remember: Sometimes Red Wine helps :)
    AA1986Author
    Contributor I
    September 16, 2024

    Go into System Settings then “Manage” then “Date & Time”, it will display the time zone that the system is set to

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