Enthusiast I

Question

Alarm function in app update 9th of May 2024

Forum|Forum|2 years ago
May 9, 2024
164 replies
25507 views

Sonos have neglected to include an alarm function in the app update as of 9th May 2024. very disappointed. Also a number of music services have been affected. I am sure this is an oversight - but with no communication from Sonos or announcement, it does not build confidence. Also - to cut off older systems and speakers is terribly bad form. Hopefully the Sonos event on the 14th will have everything resolved? Can we get some reassurance from Sonos customer service please?

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C

CompanyNeedsHelp

Lyricist I

I am just astounded.

Sonos, you had a mini revolution when you buried the alarm in the prior release. To your credit, you heard your customers’ frustration and fixed it.

But AGAIN??!?

Setting aside the poor design of this “upgrade”, is there anyone at the helm over there or are you simply devolving into another disappointing tech company?

Please immediately fire the person in charge of this app development. Then, hire someone with real design thinking training (aka understands customer empathy)

We’re an invested customer group. Please treat us with more respect

B

Billyb59

Lyricist III

We are very disappointed with the new app, have noticed that the alarm isn’t working and have now noticed that the mute button isn’t there either, which we use often. The volume button is even a bit touchy.
I’m sure there is a lot of other things not right with the new app, preferred the old app, hope these are rectified soon.

T

tetsuos

Lyricist I

apkmirror.com is your friend… roll back to the old version and don’t accept automatic app updates.

V

vandroid87

Contributor I

This is the way: https://en.community.sonos.com/controllers-and-music-services-229131/i-ve-rolled-back-to-version-16-1-6892480?postid=16721742#post16721742

J

Johanson777

Lyricist III

Using the app on the desktop is not the solution this problem! You don’t carry your desktop everywhere you go, right?

L

Laurendhunt

Lyricist I

Maybe this will perhaps help some users that are having an issue with an existing alarm. It requires either a PC, or Mac, with the Desktop controller installed (available HERE)

See below:

Sonos app for macOS or Windows

Click Alarms from the bottom of the Select a Music Source pane on the right side of the Sonos app.
To edit an existing alarm, click the name of the alarm, then click Edit.
Set your Time, Room, Music, Frequency and Volume settings.
Click OK to save the alarm

Tjis is all well and good if you have a laptop or desktop. Not so much if you do everything on your phone... such bad form Sonos!! What a shambles and PR nightmare.

Please roll back to the previous version!!

I

icemaker

Lyricist I

How come they forget to add the alarm function in the new app ?! This is an absolute joke ! I’m currently on vacation and cannot turn of the alarms !

I think I’m done with Sonos and won’t buy their products anymore. They just don't care about customers.

H

Håkan Johnsson

Lyricist I

Maybe this will perhaps help some users that are having an issue with an existing alarm. It requires either a PC, or Mac, with the Desktop controller installed (available HERE)

See below:

Sonos app for macOS or Windows

Click Alarms from the bottom of the Select a Music Source pane on the right side of the Sonos app.
To edit an existing alarm, click the name of the alarm, then click Edit.
Set your Time, Room, Music, Frequency and Volume settings.
Click OK to save the alarm

Tjis is all well and good if you have a laptop or desktop. Not so much if you do everything on your phone... such bad form Sonos!! What a shambles and PR nightmare.

Please roll back to the previous version!!

It does not work. When I try to create a new alarm in the desktop app I get an error.

Ken_Griffiths

Tjis is all well and good if you have a laptop or desktop. Not so much if you do everything on your phone... such bad form Sonos!! What a shambles and PR nightmare.

Please roll back to the previous version!!

It does not work. When I try to create a new alarm in the desktop app I get an error.

Have you tried rebooting the network and/or speaker, as this should work. Are you using the latest Desktop Controller App?

M

Marcinwil

Contributor I

By far the worst app update be seen in the last 20 years. This is a very basic - in functionality delivered - consumer app. It hardly does anything apart from managing a few functions of a simple hardware and streaming services. It is a part of actually pretty expensive consumer product.
How somebody at a company of this size and resource could deliver this is just staggering. And a basic alarm that now cannot be removed is just shocking. A solid, effective way of driving customers away.
I’ll be moving away if this is not fixed within weeks.

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