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Louismar8
Enthusiast I
May 9, 2024 8:59 AM UTC
Question

Alarm function in app update 9th of May 2024

Sonos have neglected to include an alarm function in the app update as of 9th May 2024. very disappointed. Also a number of music services have been affected. I am sure this is an oversight - but with no communication from Sonos or announcement, it does not build confidence. Also - to cut off older systems and speakers is terribly bad form. Hopefully the Sonos event on the 14th will have everything resolved? Can we get some reassurance from Sonos customer service please?

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    ruuskani
    Lyricist I
    May 9, 2024 8:59 PM UTC

    Alarms - missing

    Widgets - missing

    Most of the streams - "something went wrong"

    UI - horrible, confusing and disorganized

    Why Sonos publishes this kind of crap and totally beta level software into production without any warnings. All my devices updated automatically new version into use and now there are features like alarms that I can't reach or manage at all.

    Even though the old app was a joke too, one could still access all functionalities when the app agreed to cooperate sometimes.

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      Dani929292
      Lyricist I
      May 9, 2024 9:28 PM UTC

      This is very frustrating. My alarm is set for very early in the morning and now I can't change it. So will be woken up and have to go into the Sonos app every single morning and press stop to end the alarm as there is NO ALARM function in the update. Are we seriously going to have to wait until June for this to be fixed.

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        A_fly_guy
        Contributor I
        May 9, 2024 10:07 PM UTC

        I think the alarms are still there if you added them previously, you just can’t update them 🤣

        My alarm went off this morning at the usual time but it was the beeping, not the radio station it should be playing. Also, there was no way to stop the alarm from the app like previously, the app showed nothing playing 😒

        Same thing happened to me!!!!

         

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          A_fly_guy
          Contributor I
          May 9, 2024 10:11 PM UTC

          How could they forget the alarm!!???

          Mine woke me up at 06:30 and I was not going to work!!!

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            Anita1117
            Anita1117
            Lyricist I
            May 9, 2024 10:15 PM UTC

            The alarm function is a major fail with the new app however I have found a “workaround” by using the app on my laptop and editing the alarm that way. I did have to reset it first but it worked this morning…. Let’s see if it works tomorrow too!! I hope they do sort this out soon. 

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            Neets
              Ken_Griffiths
              Ken_Griffiths
              May 9, 2024 10:18 PM UTC

              Maybe this will perhaps help some users that are having an issue with an existing alarm. It requires either a PC, or Mac, with the Desktop controller installed (available HERE)

              See below:

              Sonos app for macOS or Windows

              1. Click Alarms from the bottom of the Select a Music Source pane on the right side of the Sonos app.
              2. To edit an existing alarm, click the name of the alarm, then click Edit.
              3. Set your Time, Room, Music, Frequency and Volume settings.
              4. Click OK to save the alarm
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                Chsxx
                Lyricist I
                May 9, 2024 10:28 PM UTC

                This is very frustrating. My alarm is set for very early in the morning and now I can't change it. So will be woken up and have to go into the Sonos app every single morning and press stop to end the alarm as there is NO ALARM function in the update. Are we seriously going to have to wait until June for this to be fixed.

                I have the same problem - the alarm is still working. It’s frustrating!

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                  AlistairSH
                  Lyricist II
                  May 9, 2024 10:44 PM UTC

                  Is there a way to downgrade the app?  What a useless update. Do they want me to go buy HomePods?

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                    Chsxx
                    Lyricist I
                    May 9, 2024 10:58 PM UTC

                    Is there a way to downgrade the app?  What a useless update. Do they want me to go buy HomePods?

                    I want the old app! 😭

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                      KB99
                      Lyricist I
                      May 9, 2024 11:02 PM UTC

                      First I want to thank Ken G for the work around using. Desktop pc or Mac. I will give it a try when I get home. 
                       

                      Want to second the others regarding the absolute sloppiness of this release. I change my alarms nightly. I suffer from narcolepsy and require multiple alarms at varying volumes to wake up. I am a nurse with a varying schedule and all of sudden I am stuck until Ken G comes up with a possible work around.
                       

                      Sonos your alarm option was the best. It is very clear from this community post. Please listen and get this fixed ASAP. MY iPhone is simply not enough to support my needs. If you have no intention to continue with the alarm option please let us know so we can seek other options. In the mean time I am hoping Ken G’s fix works at least for me to turn off my existing alarms. 

                       

                      I am hoping this was a go live glitch and not intentional. If it was intentional, the fact you did this without any announcement is very inconsiderate.
                      kindly

                      Ken B. 

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