Adding my music library.... or not !!

Have you tried to add the library from the computer using the Sonos PC app?

Also, Are there other people that sign onto that PC?

@John Crawley,
I would start with first setting up a ‘shared folder’ on your C Drive - drop a few tracks into that and add it using the IP address (& path) rather than the computer netbios name and just see if that works - ensure the network profile is set to ‘private’ rather than ‘public’ too and if problems persist temporarily disable any firewall(s) in situ (if necessary).. 

See this link too:

https://support.sonos.com/s/article/813

Once you have things working then setup the library on the connected USB drive as a shared folder and then change the Sonos App/library to use that share instead, but either use the netbios name of the PC which ideally should be no more than 15 alphanumeric characters only, or if using the IP address of the PC, then I recommend reserving it’s address in the Routers DHCP reservation table… although there is an option to set that in the PC’s network adapter iPv4 properties (not recommended).

Dont forget to re-enable your firewall/security afterwards, but ensure Sonos is able to bypass the firewall in use as explained/outlined in this link:

https://support.sonos.com/s/article/688

I have the pc app installed (just re-installed it...for the 3rd time). And i am the only only user of the pc. It’s setup using the standard ‘pin’ to access it, with no other sign in options required. Just re-checked all of original comments, and still cannot add the library although the ‘1002’ error code is back :-)

1002 is some kind of network connection error - do you have the PC wired or wirelessly connected. I have seen users who have both type of connections inadvertently enabled and that can cause that type of network error, but the error can appear for a variety of other network connection reasons too.

Are you using the netbios name of the PC in your library path or it’s IP address? If using the name, what is its actual name?

Hi Ken. Thanks for your input. There are several things that i should clarify. … 1) I have been called a luddite ! 2) I am quite aged 3) I understood some of your words...the shorter, the better ! however with my limited pc knowledge i can tell you that it is a bog-standard pc. Wirelessly connected to my router and with 2 external 2tb drives connected via usb 3. I changed my pc name earlier, via the menu option but i tend usually to leave well alone. Remote Access and myself ‘shared’ the folders although that led nowhere.and i am assuming that I’m using the netbios name rather than the IP digits. Usuall stuff works, but this is becoming a challenge.

Cheers.

John

John ensure you don’t use any special characters/spaces in the computer name and keep it to no more than 15 letters or numbers, just to be on the safe side.. but that’s only one aspect you may need to consider. Maybe read through some of the support pages on the topic, to assist you here are some links to get you started:

https://support.sonos.com/s/article/257

https://support.sonos.com/s/article/4879

https://support.sonos.com/s/article/4928

https://support.sonos.com/s/article/2401

Hi Ken. Thanks for taking the time with this. I have been through the links and i have addressed all of the stages and completed them. I have found no issues or adjustments that i have made or considered and everything seems to be OK. My pc and router are side by side on my desk, the signal is great the drives are also local (they are plugged in and awake, i am currently playing my music through my desktop speakers, so i know that is functioning as it should), the firewall settings are in order. The only thing i did not do prior to migrating to my new pc, was remove the library from the old pc. But as that is now ‘dead’ then little else can be done. I’ll just keep working on it ! Lucky it’s raining outside. :-)

Did you reset up the connected drive library folders as network shares across the LAN on the new PC - this might just be a folder/file permission issue, which is why I suggested earlier to try a local ‘temporary’ folder share setup on your C Drive to begin with, just to see if that works… just ‘copy’ a few tracks into that and see.

If that does work, then you likely just need to look at the USB library folders ‘owner’ and share (access/read/write) permissions on the USB drive and take ownership and re-share them using the new PC - just right click on your library folders to see their ‘properties’ and share permissions etc.

So maybe just start with the temporary C Drive share first to see where you get with that.

Tried the local C drive option. The folder can be found, just never added due to the messages i posted previously. I am not sure whether i need to specifically ‘share’ the folder ? Remote Access and me tried that earlier today, but it did not work.