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John Crawley
Contributor I
June 7, 2022

Adding my music library.... or not !!

  • June 7, 2022
  • 20 replies
  • 475 views

Hi,

Having spent time (a lot !) on both ‘chat’ and Remote access i am still unable to add my music library ? It started off as “error 1002” and since my last Remote Access use, is now “computer is not responding” although i am sat using it, and made sure that the external drive is awake ?? so far I have: toured my new Windows 11 PC, with the help of remote access, set up the various firewall options as outlined here. Checked the ports 445 & 3445 (they’re ‘listening’). Set up a music folder on the desktop, which did not work. Reset my Sonos System. All to no avail. The nice person on remote access was also at a loss, although when using the same service last year on my old PC, Remote Access sorted the issue very swiftly. Cannot add the service via any of the tablets or phones, so I’m really stuck.! I have read nearly every article or reply on here, and i am no further forward. ANY help would be gratefully accepted. or…. the system will end up in a skip somewhere :-).

Thanks in advance.

John

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    20 replies

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    Ken_Griffiths
    Ken_Griffiths
    June 7, 2022

    Tried the local C drive option. The folder can be found, just never added due to the messages i posted previously. I am not sure whether i need to specifically ‘share’ the folder ? Remote Access and me tried that earlier today, but it did not work.

    Have you tried uninstalling the App and reinstalling it - it’s available to download here:

    https://support.sonos.com/s/downloads

    Just to rule that out and perhaps reinstall it as ‘administrator’ - on reopening choose to connect it back to the ‘existing’ Sonos system rather than creating a new one.

    John CrawleyAuthor
    Contributor I
    June 7, 2022

    Yep !… done all of that earlier 😀

      Ken_Griffiths
      Ken_Griffiths
      June 7, 2022

      Yep !… done all of that earlier 😀

      Have you spoken to Sonos Support? If not, perhaps give them a call via this LINK and see if they can suggest some things to perhaps try.

      John CrawleyAuthor
      Contributor I
      June 10, 2022

      Hi Ken,

      Thanks for all of your help. I have now completed the circle from trying to add my music library (details as before), spoken with Sonos, used remote access, twice, and i am no further forward !! I have changed my router options so that I’m now using my Mesh system. That seems ok inasmuch as i can now use my phone/tablet to play music…. but only if they reside on that particular unit. Strange that the music played does appear on my S2 PC controller, but as for adding a library...no such luck. I think that I’ll just live with the fact that i need to access music from my phone or tablet. Once again, thanks for all of your help and advice.Cheers.

      John

      KRMart
      Contributor I
      December 31, 2022

      Just adding my complaint here.  I suggest that Sonos put out a warning that it will not work with Windows 11.  I notice that many have the problem and level 3 support can’t fix it.  For the record this is my error message when I try to add my music.:

       

      106rallye
      106rallye
      December 31, 2022

      This problem seems different from the problem in the thread above. Have you contacted Sonos?

      KRMart
      Contributor I
      December 31, 2022

      I was replying to the post about not being able to add the music library.  I see lots of posts here about problems doing this, mostly with windows 11 and Sonos support up through level 3 with no lasting solutions. I have not contacted Sonos but have noticed no recognition of the problem on their support site.

      bobco
      Lyricist II
      December 29, 2023

      I have the same issue with Windows 11 not being able to add a music library on an internal SSD.  All the usual steps taken, private network, local admin account, sharing everything, firewall on/off. I get the serverstack error - registry setting added. I have the names of 6 sonos support reps who tried to help me, remote access etc. I was told my case was referred to "engineering " about a week ago. Sonos works fine with TV, streaming services, radio...just cannot connect to any shared folder...beyond frustrating.

      Stanley_4
      Stanley_4
      Grand Maestro
      December 29, 2023

      I got tired of fighting the Windows issues long ago and picked up an inexpensive NAS, network attached storage, for my music library.

      bobco
      Lyricist II
      December 30, 2023

      I hear you...its a said state of Sonos affairs when you have to throw your hands up in defeat over something that should be straight forward. I am biting my tongue…I may have to look at that as it appears to be the only solution I have available to me today. I have not given up and will keep pushing...an iPad and bluetooth speaker kept Christmas alive as a stopgap. Thanks!

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