account not working

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Hi. I recently changed my router and now my Sonos account looks like this. Tried removing the app but that doesn’t work. Both my products are still registered when I look at my account online. All tutorials for connecting to a new router require access to my system on the app which I am unable to do😩 Help!!!
Thanks

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rattyAnswer

Did you mean this article?

https://support.sonos.com/en-gb/article/connect-sonos-to-a-new-router-or-wi-fi-network

If you’ve just installed a WiFi mesh you’d better tell us more about the network.

rattyAnswer

Did you mean this article?

https://support.sonos.com/en-gb/article/connect-sonos-to-a-new-router-or-wi-fi-network

If you’ve just installed a WiFi mesh you’d better tell us more about the network.

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