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nickrp
Contributor I
July 3, 2024
Answered

accepting terms of use-cant

  • July 3, 2024
  • 28 replies
  • 3313 views

updated app to 80.04.04 yesterday IOS 17.5.1 . The accpet term button is greyed out whichever option i choose on the front page

I have

deleted and reinstalled app

As above but from website

Changed country and back

Read terms and agreedments on safari and app and returned

Read all links and returned 

The accept button is still not active

 

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    Best answer by Corry P

    Hi @nickrp 

    Welcome to the Sonos Community!

    We have identified an issue whereby some users will be unable to progress past the step of accepting the Terms & Conditions within the Sonos app.

    Please ensure that you have not set your mobile device to enlarge the contents of the screen in any way - if you have, setting the zoom back to the standard setting may allow you to accept the T&Cs in the app.

    If the above does not help, please try using the Sonos app on a different device in the meantime - if that is an option for you.

    We have no estimate for when a fix might be put in place, but this issue is a high priority. I’ll update this thread when it is resolved. Thank you for your patience.

    I hope this helps.

    28 replies

    Show previous replies
    Rhonny
    Prodigy III
    August 31, 2024

    Can’t get it to work with brand-new Five on iPad 13”

    So - wait a minute, do I get this correctly: Amazon delivers a Euro 500 Box and I can’t switch it on? Brilliant!

    Did you turn the iPad landscape as suggested? Have you also scrolled right down to the bottom?

    Stefan_E
    Lyricist II
    September 1, 2024

    Did you turn the iPad landscape as suggested? Have you also scrolled right down to the bottom?

    Of course - after reading this thread: rotate, split, scroll - what else. Eventually, I enabled stage manager and made the window aspect ratio akin that of a phone. That worked finally.

    When buying my first Sonos, I was fully aware of the talk on software problems. But that it’s so bad that you can’t even switch on a brand-new box was not in my books.

    This should be sold with a WARNING: Does not work with iPad.

    Rhonny
    Prodigy III
    September 1, 2024

    But it does work with iPad. Just not your iPad.

      djaustin
      Lyricist II
      September 6, 2024

      still not working on my mini. i can of course Cancel since that button is dark. and below the Accept button!

      Mikerg
      Lyricist I
      September 8, 2024

      the app is totally useless, I will never buy Sonos again

      Punky P123
      Lyricist I
      September 9, 2024

      To see the accept button turn blue just pull down on your screen like you’re refreshing… It works!! 

      Punky P123
      Lyricist I
      September 9, 2024

      Just pull down on your screen like you’re refreshing the page the accept button will turn blue!!

      nickrpAuthor
      Contributor I
      September 12, 2024

      So I did “fix” this by……installing on another iPhone . Which drum roll, despite having the same display settings worked! So this maybe an and and problem, sorting out how the app relates to display settings may unearth another issue. Thanks everyone!!

      Terms & ConditionsAccessibility statement