Skip to main content
Contributor I
July 3, 2024
Answered

accepting terms of use-cant

  • July 3, 2024
  • 28 replies
  • 3313 views

updated app to 80.04.04 yesterday IOS 17.5.1 . The accpet term button is greyed out whichever option i choose on the front page

I have

deleted and reinstalled app

As above but from website

Changed country and back

Read terms and agreedments on safari and app and returned

Read all links and returned 

The accept button is still not active

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Corry P

Hi @nickrp 

Welcome to the Sonos Community!

We have identified an issue whereby some users will be unable to progress past the step of accepting the Terms & Conditions within the Sonos app.

Please ensure that you have not set your mobile device to enlarge the contents of the screen in any way - if you have, setting the zoom back to the standard setting may allow you to accept the T&Cs in the app.

If the above does not help, please try using the Sonos app on a different device in the meantime - if that is an option for you.

We have no estimate for when a fix might be put in place, but this issue is a high priority. I’ll update this thread when it is resolved. Thank you for your patience.

I hope this helps.

28 replies

Local Superstar
July 5, 2024

You miss the point.  You can't have an answer I guess because you falsely claimed there wasn't an issue with the App when there is.

I’m more open to the possibility that Sonos can get some things wrong, you appear to be unable to do so and felt the need to (wrongly) post that “to be clear to others it wasn’t anything wrong on the Sonos side (i.e. nothing was broken)” when in fact, again, there was.

Like you feel there are no bugs when, thankfully, Sonos are acknowledging them and actively fixing them.

I absolutely understand the impact of not being able to accept T's & C's and appreciate Sonos actively fixing the issue, especially for the users affected.

106rallye
July 5, 2024

@AjTrek1 This does not look like someone enlarging the screen and forgetting to swipe up.

Local Superstar
July 5, 2024

@AjTrek1 This does not look like someone enlarging the screen and forgetting to swipe up.

Of course it's not just that - although not allowing selections to be made when in some accessibility modes is still an issue, but thankfully being addressed in addition.

Posting factually incorrect information should be called out, we now have quite the expert on that in the house it appears.  Maybe only some are allowed to do so.

AjTrek1
July 5, 2024

@AjTrek1 This does not look like someone enlarging the screen and forgetting to swipe up.

Did you read @Dberry’s answer? BTW they didn’t forget to swipe up as I ascertain from the answer. It just wasn’t visible. But if you want believe there’s a serious problem with the App that sooner or later will manifest itself for everyone…then so be it. At this juncture I’m going with @Corry P’s response that SOME may experience the issue. I also still say that the revelation or timing regarding this incident as an issue for SOME with the app is sheer coincidence. At least those who do experience the anomaly have an acknowledgment from Sonos. That’s assuming they come across this thread or call Sonos. Furthermore I’m just not the alarmist that many seem to be during this time when the app is less than perfect. Oh…was there ever a time when the app was perfect 🤔

Together Everyone Achieves More = T.E.A.M.
Lyricist I
July 19, 2024

I’m another user who can’t use the ACCEPT button having reinstalled the SONOS app and tried every “fix” noted to no avail. I’ve now got thousands of dollars of audio gear I can’t use….brilliant SONOS. I can’t believe that a company of this magnitude can stuff something up so comprehensively. Why was the old app changed??? haven’t they heard of “if it ain’t broken, why fix it”

The Allwin
Lyricist I
August 17, 2024

Had the same problem on the iPad after a reinstall, split screen lit up the button. Don’t think you have that choice on the iPhone. (iPad OS 18 beta.)

Lyricist II
August 17, 2024

Had the same problem with an M2 iPad Pro. 
The ‘accept’ button was completely visible just greyed out.

opened all the T&Cs links incase you had to demonstrate you have read them but it made no difference.

Reading one post above about scrolling up etc, I tried it having assumed it was more related to other posts about screens being zoomed in etc and the accept button being ‘off screen’

low and behold, scrolling the screen basically refreshed it and the button turned black.

not exactly intuitive imho, but at least it’s working. 
can’t think of any other app that works like that tbh. 
the entire screen is visible inc the button, but seems to need to scrolled up just to make the button available!?!?!

it’s not a screen refresh issue as clicking on the T&C ‘small print’ link and then returning to the accept screen doesn’t stop the accept button being greyed out.

 

 

Lyricist I
August 18, 2024

Having same issue with IPad Mini running 17.5.1.

accept button was visible but completely greyed out….pretty annoying

fortunately, can still use the speakers (one & roam) through Spotify

Lyricist I
August 26, 2024

Had this issue on my iPad. Rotating it to horizontal fixed it, the button turned black. Pretty crappy UX Sonos, but being a 10 year+ owner, I’m used to this crap 🫠

Lyricist II
August 31, 2024

Can’t get it to work with brand-new Five on iPad 13”

So - wait a minute, do I get this correctly: Amazon delivers a Euro 500 Box and I can’t switch it on? Brilliant!