accepting terms of use-cant

Same here. I’ve done all of the above multiple times but can’t get a black ACCEPT button. Works on iPad. Does not work in my iPhone. 

I suggest the following…

During this time of Sonos fixing things with the App I would suggest turning on automatic updates within the app. If you are manually updating the app you must first remove the current version from your device. The downside is that all data is removed including that which is to be changed/updated as well as that that requires no change/update.  In essence you are rebuilding the app from the ground up which in most instances can require rebuilding personal settings.

In technical terms you are pandering to what is known as a “volatile update” that destroys the previous version. This procedure may have been (emphasis on may have been) necessary in the first few updates; but IMO is no longer required.

Automatic updates work in the background and only that which is required to be changed/updated is affected

I found the problem on my iPhone. Go to screen settings and turn off the zoom setting that gives you larger icons. Pick the standard mode. With that, the accept button works, after you scroll through all the legal crap. 

Glad you resolved your issue. Just to be clear to others it wasn’t anything wrong on the Sonos side (i.e. nothing was broken). It was the setting on your iPhone. 😊

Hmm. Should a button on an app not work on all possible phone settings? Is it not the app's fault when it doesn't?

@106rallye

It wasn’t a case of the button not working. If the display is set to zoom and/or the text has been enlarged some data may not be visible and/or function properly even when scrolling.

If you’re using an iPhone go to settings and Click on Display and play around with Text Size and Zoom. Those settings can also affect how a page loads (i.e. renders).

I’ve experienced the issue on other apps/websites not related to Sonos.

Of course it’s the App’s fault yes.  Many people with not so good eyesight have this accessibility feature permanently enabled so they can use their device.  It’s the same in good App and website design to work on different screen sizes and resolutions etc.

Some would have you believe there are no bugs and everything’s a network issue.  Thankfully, Sonos have recognised the issue and are working on a fix to the bug as a high priority.

If there was nothing wrong on the Sonos side why are they fixing it as a high priority?

@sjw 

I have no answer for you. It appears you live to try and draw people into your conversations of negativity. I stand by my first analysis as the OP discovered the same. Sometimes things occur as a coincidence (i.e. Sonos discovering that SOME may not be able to complete the process) or maybe you’ve never heard of such. As far as Sonos making it a high priority I’d expect nothing less. You do realize not being able to accept the T&C’s will prevent a person from enjoying Sonos. Accepting T&C’s is SOP in the tech world and others areas as well. Try buying a house without accepting the T&C’s of the loan agreement.