“Accept” terms and conditions button won’t turn black. It is always grey so cannot work.

Forum|Forum|2 years ago
July 3, 2024
43 replies
1741 views

“Accept” terms and conditions button won’t turn black. It is always grey so cannot work. This seems to have been a problem for over five years now with no fix. Just waiting an hour to hear back from customer support, who pointed me at a four-year-old thread to remove Sonos one and Sonos two apps, reboot your phone and start a fresh. Have repeated this a dozen times with no success. Next bit of advice from Sonos was to get an android phone instead of an iPhone. Customer support told me that my two-year-old iPhone on the latest iOS was “old”, and I should get an android to be able to use Sonos. How can this problem have been going on for five years with no fix, and no fix in sight? I have a fortune invested in Sonos one and have started investing in Sonos two which is now unavailable to me.

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Best answer by Corry P

Hi @Gary Couch et al

Welcome to the Sonos Community!

We have identified an issue whereby some users will be unable to progress past the step of accepting the Terms & Conditions within the Sonos app.

Please ensure that you have not set your mobile device to enlarge the contents of the screen in any way - if you have, setting the zoom back to the standard setting may allow you to accept the T&Cs in the app.

If the above does not help, please try using the Sonos app on a different device in the meantime - if that is an option for you.

We have no estimate for when a fix might be put in place, but this issue is a high priority. I’ll update this thread when it is resolved. Thank you for your patience.

I hope this helps.

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B

Bedfordblue

Lyricist II

I experienced this issue this morning on my iPad.

lots of advice about screen being zoomed in etc, clicked all the links in case that made a difference, nothing made the accept button go black / become usable.

The whole page was displayed, so no issues with screen scaling etc.

almost by accident I scrolled the page so it kind of bounced / refreshed and low an behold it went black.

So basically even when you get to the bottom of the screen and you can see all the clickable buttons, try doing a very quick and deliberate scroll to bounce the page and you may find it works.

baffling and I’ve never known another app work like that