Contributor I

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“Accept” terms and conditions button won’t turn black. It is always grey so cannot work.

Forum|Forum|2 years ago
July 3, 2024
43 replies
1741 views

“Accept” terms and conditions button won’t turn black. It is always grey so cannot work. This seems to have been a problem for over five years now with no fix. Just waiting an hour to hear back from customer support, who pointed me at a four-year-old thread to remove Sonos one and Sonos two apps, reboot your phone and start a fresh. Have repeated this a dozen times with no success. Next bit of advice from Sonos was to get an android phone instead of an iPhone. Customer support told me that my two-year-old iPhone on the latest iOS was “old”, and I should get an android to be able to use Sonos. How can this problem have been going on for five years with no fix, and no fix in sight? I have a fortune invested in Sonos one and have started investing in Sonos two which is now unavailable to me.

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Best answer by Corry P

Hi @Gary Couch et al

Welcome to the Sonos Community!

We have identified an issue whereby some users will be unable to progress past the step of accepting the Terms & Conditions within the Sonos app.

Please ensure that you have not set your mobile device to enlarge the contents of the screen in any way - if you have, setting the zoom back to the standard setting may allow you to accept the T&Cs in the app.

If the above does not help, please try using the Sonos app on a different device in the meantime - if that is an option for you.

We have no estimate for when a fix might be put in place, but this issue is a high priority. I’ll update this thread when it is resolved. Thank you for your patience.

I hope this helps.

Show previous replies

S

Sitting on the dock

Lyricist III

Unbelievably expensive bad product so very sadly. Should we be pushing for a call back on this product?

buzz

Grand Maestro

Are you not able to scroll to the bottom of the text? At this point the button will become active. They want to make sure that you’ve had an opportunity to read the agreement.

MoPac

Headliner III

They should just make the Accept button always active. Who the heck actually reads that stuff.

controlav

Lead Maestro

Are you not able to scroll to the bottom of the text? At this point the button will become active. They want to make sure that you’ve had an opportunity to read the agreement.

I can scroll down there just fine, but the button won’t light up.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

buzz

Grand Maestro

My interaction was a little different. They have changed things. I didn't have any links here, only text. If you follow one of the links can you then accept the terms?

buzz

Grand Maestro

They should just make the Accept button always active. Who the heck actually reads that stuff.

Actually, I read it and if I don't like it I'll not install the software and I've returned product when I couldn't accept the terms.

M

Mui

Lyricist II

Are you not able to scroll to the bottom of the text? At this point the button will become active. They want to make sure that you’ve had an opportunity to read the agreement.

I can scroll down there just fine, but the button won’t light up.

Can scroll to the bottom, can read all Terms and Warranty pages, Accept and Cancel are always clearly visible but Accept never enables. Sonos chat couldn’t help, telephone helpline is overloaded - waited 90 mins for an answer before giving up. Beam has been returned. So frustrating that one stupid little issue makes what I believe should be a great device utterly useless.

N

Nando74

Lyricist I

THIS IS A CLOWN SHOW. Just fire your lawyers. It is embarassing that we cannot go over the disclaimers for 5 years now

E

eriklysoe

Lyricist I

Had the same problem, reinstalled, waited. Went to all links and scrolled. Nothing happened. Then I tried to force scroll the main page (even if everything on the page was readable) and then the accept button turned black.

Should not be like this

C

Caring Medical

Lyricist I

This issue still has not be resolved. I’ve reinstalled and deleted the app twice, i’ve reset all settings to defaul, i’ve rebooted my iPad twice and still i can get the Accept button to turn black. We use this for our medical office for our patients, and now i can’t get the music to work. When can i expect to use our system?

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