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Best answer by Corry P

Hi All

The newest Android app has now reached 100% rollout. Please check your Play Store for app updates.

If you still cannot update to Android 80.10.06, please let me know.

I hope this helps.

67 replies

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Schlumpf
Schlumpf
Virtuoso
October 21, 2024

It is now 21 oct. and still the 15 oct android app update not in my playstore. 

It's not in my Play Store, either. Still shows the older Sept. 18 update. Out of curiosity I just tried uninstalling and reinstalling. I got older version back again.

That‘s a pain… :-(

Thx for reporting. 

Ralf
Corry P
Corry P
Sonos Staff
October 21, 2024

Hi all

So while the Android app update that was released on Tuesday was a rolling-release, you should all have it by now.

I’m having a bit of trouble getting the ball rolling on this one (probably because some people have got the update, and Google should be giving it to everyone).

Could you please therefore verify that you a) are on a supported version on Android (8 or higher) and b) have submitted a diagnostic report from an affected device? Please also post a screenshot of the Play Store only offering you the September version of the app when confirming. Thanks.

Once I have a few examples, I’ll forward them to instigate an investigation.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    furacaopr
    Prodigy III
    October 21, 2024

    Hi @Corry P, diags #**********

    Moderator edit: diagnostic number recorded and removed

      sjw
      Local Superstar
      October 21, 2024

      Running Android 14 and 15 and still not offered latest update across any of the devices (4 in total).

      Being offered the update from the Store in completely independent of what firmware is running in the system, yes? (I understand that to get the update running on Sonos it should have the latest firmware installed on the speakers etc.)

      Toolio
      Prodigy II
      October 21, 2024

      Diagnostic report ***********. Android 14. Sonos firmware up to date. Canada Play store 

      Moderator edit: diagnostics number recorded and removed

      wimvandijk
      wimvandijk
      Lyricist III
      October 21, 2024

      I just checked the playstore again. Still the version of 18 sept. Same on my phone (android 13) and tablet (android 11)

      .

      furacaopr
      Prodigy III
      October 21, 2024

      Hi @Corry P, diags #***********

      This is when checking Google Play Store on my PC's browser. I believe it might help the team to find out the issue:

       

      Corry P
      Corry P
      Sonos Staff
      October 21, 2024

      Thanks all!

      That should be enough for us to go on - I will let you know when I hear back.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        wimvandijk
        wimvandijk
        Lyricist III
        October 21, 2024

        Hi @Corry P,

         

        Playstore in the webbroser see the version say's 80.09.04 from 15 october, that is not good,

        15 october should be version 80.10.6

         

          furacaopr
          Prodigy III
          October 21, 2024

          I've just got the update to 80.10.06. Thank you @Corry P 

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