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Corry P
Corry PAnswer
Sonos Staff
Oct 22, 2024 3:08 PM UTC

Hi All

The newest Android app has now reached 100% rollout. Please check your Play Store for app updates.

If you still cannot update to Android 80.10.06, please let me know.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

67 replies

Schlumpf
Virtuoso
Oct 21, 2024 11:54 AM UTC

It is now 21 oct. and still the 15 oct android app update not in my playstore. 

It's not in my Play Store, either. Still shows the older Sept. 18 update. Out of curiosity I just tried uninstalling and reinstalling. I got older version back again.

That‘s a pain… :-(

Thx for reporting. 

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Ralf
Corry P
Sonos Staff
Oct 21, 2024 12:11 PM UTC

Hi all

So while the Android app update that was released on Tuesday was a rolling-release, you should all have it by now.

I’m having a bit of trouble getting the ball rolling on this one (probably because some people have got the update, and Google should be giving it to everyone).

Could you please therefore verify that you a) are on a supported version on Android (8 or higher) and b) have submitted a diagnostic report from an affected device? Please also post a screenshot of the Play Store only offering you the September version of the app when confirming. Thanks.

Once I have a few examples, I’ll forward them to instigate an investigation.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Prodigy III
Oct 21, 2024 12:30 PM UTC

Hi @Corry P, diags #**********

Moderator edit: diagnostic number recorded and removed

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Local Superstar
Oct 21, 2024 12:33 PM UTC

Running Android 14 and 15 and still not offered latest update across any of the devices (4 in total).

Being offered the update from the Store in completely independent of what firmware is running in the system, yes? (I understand that to get the update running on Sonos it should have the latest firmware installed on the speakers etc.)

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Prodigy II
Oct 21, 2024 1:00 PM UTC

Diagnostic report ***********. Android 14. Sonos firmware up to date. Canada Play store 

Moderator edit: diagnostics number recorded and removed

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wimvandijk
Lyricist III
Oct 21, 2024 1:11 PM UTC

I just checked the playstore again. Still the version of 18 sept. Same on my phone (android 13) and tablet (android 11)

.

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Prodigy III
Oct 21, 2024 1:14 PM UTC

Hi @Corry P, diags #***********

This is when checking Google Play Store on my PC's browser. I believe it might help the team to find out the issue:

 

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Corry P
Sonos Staff
Oct 21, 2024 1:21 PM UTC

Thanks all!

That should be enough for us to go on - I will let you know when I hear back.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
wimvandijk
Lyricist III
Oct 21, 2024 1:21 PM UTC

Hi @Corry P,

 

Playstore in the webbroser see the version say's 80.09.04 from 15 october, that is not good,

15 october should be version 80.10.6

 

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Prodigy III
Oct 21, 2024 2:03 PM UTC

I've just got the update to 80.10.06. Thank you @Corry P 

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