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Contributor I
November 10, 2022

why so many updates

  • November 10, 2022
  • 43 replies
  • 1975 views

I don’t use Sonos every day.  But on the weekends it’s nice to use.  Unfortunately the constant requirement for updates forces me to stop what I’m doing, update my computer, update my mobile device, often restart my computer and device, sometimes unplug sonos or my router to reset.  It’s become so burdensome that Sonos is no longer a usable device.  This has been going on for years without any signs of improvement.  Sorry, no longer will I be a Sonos user

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43 replies

Lead Maestro
November 10, 2022

Sonos frequently updates their app and devices to make enhancements to their products and improve the Sonos user experience. This is pretty common with modern-day technology. And Sonos updates aren’t that difficult. You update the app which takes a few seconds. Then you update the speakers which usually takes anywhere between 1-5 minutes depending on the update. That’s it.

If this process is a burden in your life and makes the speaker unusable to you, then you are probably better off selling your speakers and using a traditional stereo system that doesn’t require an app and doesn’t connect to your wireless network.

"Receive with simplicity everything that happens to you." - Rashi
Senior Virtuoso
November 10, 2022

I don’t use Sonos every day.  But on the weekends it’s nice to use.  Unfortunately the constant requirement for updates forces me to stop what I’m doing, update my computer, update my mobile device, often restart my computer and device, sometimes unplug sonos or my router to reset.  It’s become so burdensome that Sonos is no longer a usable device.  This has been going on for years without any signs of improvement.  Sorry, no longer will I be a Sonos user

All you need do is turn off auto-update on speakers and controllers. 

106rallye
November 10, 2022

I'd advise just the opposite: turn auto-update on. 99.9% of Sonos updates go unnoticed on my system. Why is your experience different?

Airgetlam
November 10, 2022

My guess, based on the statement ‘sometimes unplug sonos or my router to reset’, the OP has some sort of network issue that needs to be resolved. In a normal update process (all of Sonos’ updates so far), there is no need to do anything with unplugging the Sonos devices, or rebooting the router. It does make me wonder about the quality of the router, though. 

Bruce
Stanley_4
Grand Maestro
November 10, 2022

Maybe assigning static/reserved IP addresses to the Sonos gear would make the Sonos system happy with the router?

Trending Lyricist I
May 31, 2023

i came here to make this thread, UPDATE UPDATE UPDATE and all i experience is a graduately worsening user experience. I was holding on tightly to my S1 app since i was told S2 is **, but then i added a one gen2 to my system and was FORCED to update, and i see npw what they meant whe they said it was crap. Unstable, often not working, uses more CPU power on fancy animations than actual functions that works, when and why did sonos decide to become manufactor of useless crap..?

 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Airgetlam
May 31, 2023

I’m going to hazard a guess that you’re experiencing network issues of some type, but there just isn’t enough information in your post to be sure. 

What has Sonos Support said when you called in?

Bruce
Trending Lyricist I
May 31, 2023

no network issues. S2 is just **

 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Airgetlam
May 31, 2023

I don’t know. I run S2 across 20 plus speakers, and have zero issues. There must be something going on there. If it’s not a network issue, perhaps a hardware issue? In any case, what did Sonos support say when you called them?

Are you capable of expressing yourself without profanity? 

Bruce
buzz
Grand Maestro
May 31, 2023

The S2 controller offers more features and can use more controller resources. In my case the latest S2 controllers are slightly slower starting up because they collect more data from the players and from online servers, but I’d need to use timing instruments to prove that screen to screen operation is significantly faster or slower than the older controllers.

With regard to “no network issues” we have helped hundreds of people, who had “perfect” networks, achieve full use of their SONOS system (after reconfiguring their network slightly). SONOS makes more demands on the local network than simple web browsing and email.

When I first started my SONOS system it was awful. After I reconfigured my “perfect” network and dealt with a neighbor’s wireless phone interfering with my system, it has been smooth sailing since 2005.