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vpasq
Contributor I
April 22, 2020
Answered

why does new sonos app 11.1 ask for bluetooth to be turned on everytime on launch

  • April 22, 2020
  • 26 replies
  • 3507 views

After downloading and installing today’s new app release, every time I launch the app it asks me to turn on Bluetooth to access accessories, but I don’t understand why since none of my Sonos speakers have Bluetooth. If I turn it on the banner goes away in future launches, but if I turn off Bluetooth, it again asks for me to turn it on during launch.  This is annoying and I don’t know why it needs Bluetooth turned on, does anyone know why this is happening? Btw the version is 11.1

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      Best answer by Ryan S

      Hi everyone, with the most recent update, 11.2 for S1 and 12.0 for S2, this Bluetooth issue should be fully resolved. You can just updated the app and you won’t be receiving this Bluetooth notification.

      26 replies

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      cwessner
      Lyricist III
      April 27, 2020

      Same issue here.  Very annoying, please fix it.  
       

      May need to add this item to the regression testing scripts.  

        Vasily
        Lyricist III
        April 27, 2020

        Hi, thanks for calling this out. The team is already aware of this and it looking into it now. It shouldn’t be this persistent about Bluetooth. Right now, the only workaround or solution is just to turn on Bluetooth when you are launching the app, but the team is investigating.

        Hello, 

        Grateful for the prompt response. Please, can you get a timeline to get this fixed or maybe consider reverting [parts of] the update to the previous version? 

        Overall, it is a very disappointing trend with stability of the interface being sacrificed to the speed of the “innovation”. It will be great see this debated in the product team - you have won hearts and minds of millions of people with the high quality of the physical product, but the continuous change of the user interface are not welcome, irritating at times, and must be better controlled with options to opt out of the “innovation”.

        Please, kindly increase the quality of the updates rather than the speed, which is not important and does not add value to the customers.

        Sincerely

        Vasily

          Ryan S
          Ryan S
          Retired Sonos Staff
          April 27, 2020

          Hi Vasily, we tend not to post timelines as things can change, especially these days. The team does have this on the list and I’ll be sure to let you all know when it’s resolved. 

          Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
            cwessner
            Lyricist III
            April 27, 2020

            Funny.  I just said the same thing to my family members that Vasily just wrote. I have had sonos for ten years and kept adding on as time went by and now have quite an assortment in my home.   
             

            Things in the early years as a private company were very stable.   It is also concerning of Sonos os now trying to see how they can get services online like music which could become pay services.   I hope this is not the way things continue forward. 

              User148058
              Lyricist III
              April 30, 2020

              Hopefully the team stops "investigating” this brand new and annoying bluetooth prompt and just removes it....

                Airgetlam
                Airgetlam
                April 30, 2020

                Hopefully, the team is testing the fix before it gets released so it doesn’t break three other issues. 

                Bruce
                bobk2
                Contributor II
                May 2, 2020

                Hopefully the team stops "investigating” this brand new and annoying bluetooth prompt and just removes it....

                +1

                Just fix it, Sonos. It’s very annoying. I don’t use Bluetooth on my iPad and am not going to waste battery by turning it on just to dismiss the prompt.

                Reminds me of another release a while back where the app showed a red alert badge if you hadn’t signed up for Alexa. When I emailed Sonos support that I’ll never sign up for Alexa, and that there should be a way to dismiss the badge, the agent said, in essence, “Deal with it. We’re not going to change it.”

                Fortunately, they did fix it, but little annoyances like these add to my already-strong reservations about audio devices so dependent on software updates. I might just be too old-school for Sonos.

                  chrisgas
                  Lyricist I
                  May 7, 2020

                  It still does this on my iOS app. Today! 7 May 2020. Workaround does not seem to have happened! Please fix this Sonos! 

                  Airgetlam
                  Airgetlam
                  May 7, 2020

                  Since there’s not a version of 11.2 yet released, I suppose it would still be happening. 

                  Bruce
                  MaraK
                  Lyricist I
                  May 7, 2020

                  I’d like to add my name to those who dislike this and other changes. The speakers are great But I want to use them as I use them. This latest update also includes an annoying mandatory visual of Sonos radio, which I will never sign up for and never use. 

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