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vpasq
Contributor I
April 22, 2020
Answered

why does new sonos app 11.1 ask for bluetooth to be turned on everytime on launch

  • April 22, 2020
  • 26 replies
  • 3507 views

After downloading and installing today’s new app release, every time I launch the app it asks me to turn on Bluetooth to access accessories, but I don’t understand why since none of my Sonos speakers have Bluetooth. If I turn it on the banner goes away in future launches, but if I turn off Bluetooth, it again asks for me to turn it on during launch.  This is annoying and I don’t know why it needs Bluetooth turned on, does anyone know why this is happening? Btw the version is 11.1

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      Best answer by Ryan S

      Hi everyone, with the most recent update, 11.2 for S1 and 12.0 for S2, this Bluetooth issue should be fully resolved. You can just updated the app and you won’t be receiving this Bluetooth notification.

      26 replies

      Airgetlam
      Airgetlam
      April 22, 2020

      Odd, it doesn’t do this on my iOS device. Have you tried deleting the app, and downloading a fresh copy?  Just make sure when prompted to ‘connect to existing system’. 

      Bruce
      vpasqAuthor
      Contributor I
      April 22, 2020

      Appreciate the answer and I did delete the app and downloaded a fresh copy and it does the same thing again!  Very frustrating, but I guess I will have to hope someone at Sonos or a moderator will see this and chime in.

      here is what I get: 

       

        Airgetlam
        Airgetlam
        April 22, 2020

        I’d suggest running a system diagnostic as well, and post the number here, there might be some data in it that will help them help you. 

        Or, rather than waiting for a forum moderator, you could contact Sonos Support directly to discuss it.

        I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are available Monday through Friday during business hours. The Twitter support folks are available 24/7. 

        Bruce
        Ryan S
        Ryan S
        Retired Sonos Staff
        April 22, 2020

        Hi, thanks for calling this out. The team is already aware of this and it looking into it now. It shouldn’t be this persistent about Bluetooth. Right now, the only workaround or solution is just to turn on Bluetooth when you are launching the app, but the team is investigating.

        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
          melvimbe
          melvimbe
          April 22, 2020

          Is the issue on iOS only or android as well? 

          Danny
          John B
          April 22, 2020

          Seems to be just iOS for me.

          I suspect that those reporting no issue on iOS already had Bluetooth enabled on their iDevice.

            Ryan S
            Ryan S
            Retired Sonos Staff
            April 22, 2020

            I’ve only seen it listed as affecting iOS, but let me know if you see otherwise.

            Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
              brymills
              Enthusiast I
              April 23, 2020

              After downloading and installing today’s new app release, every time I launch the app it asks me to turn on Bluetooth to access accessories, but I don’t understand why since none of my Sonos speakers have Bluetooth. If I turn it on the banner goes away in future launches, but if I turn off Bluetooth, it again asks for me to turn it on during launch.  This is annoying and I don’t know why it needs Bluetooth turned on, does anyone know why this is happening? Btw the version is 11.1

              Thanks for calling this out, I logged on to report exactly the same thing.  I do not need Bluetooth on my iPads and do not wish to enable it.

                vpasqAuthor
                Contributor I
                April 23, 2020

                I spent 15 minutes on the phone with tech support yesterday and they acknowledged this has been reported by a number of users and the developers would be working on a fix in a future update.  The easiest fix I know of right now to avoid leaving bluetooth turned on (and avoid potential battery loss while it searches) when (like me you don’t use it, is to just click “close” when the nagging bubble comes up upon launch until it gets fixed.  Thanks to all who responded and Ryan the Community Manager!

                  xenarthra
                  xenarthra
                  Enthusiast I
                  April 24, 2020

                  This is certainly an irritation. It’s good to hear it’s going to be fixed soon. 

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