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Avid Contributor I
July 5, 2017

Why do I need to sign in

  • July 5, 2017
  • 52 replies
  • 9955 views
Why do I need to sign into a Sonos account to add a speaker? Sonos speakers disappear regularly then I would just go in an add them again. And now, this PITA has been made worse by making me sign in to add hardware I OWN inside my OWN HOUSE. Explain to me someone why I need to sign in?
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52 replies

Contributor I
July 25, 2018
I hate being forced to update but Sonos is now forcing me to update or I can't use it. And to do that I need to register and to do that I need to accept your terms that I don't accept. Any loyalty I had is now gone. I paid you money for this product and I expect to be able to use it without all your arm twisting.

100% agree.
Contributor I
July 26, 2018
I can only assume that Sonos is requiring the log-in because they are gathering information about me

Yep.
Contributor I
July 26, 2018
... a good rant.

jgatie, do you work for a PR or media firm? Your constant shilling for Sonos makes me suspicious. And then there are the 17,000+ Replies. Sonos representatives should be marked a such. For a company to flooding a board with bias is unacceptable.
jgatie
July 26, 2018
... a good rant.

jgatie, do you work for a PR or media firm? Your constant shilling for Sonos makes me suspicious. And then there are the 17,000+ Replies. Sonos representatives should be marked a such. For a company to flooding a board with bias is unacceptable.


Sonos employees are marked as such. As to my post count, I've been posting here for over 10 years, which is about 5 posts a day. You've had 5 posts in the last hour.

And by the way, as stated many times in this thread, Sonos does not sell your data to 3rd parties. It says so right in the first paragraph of their privacy policy.
Ryan S
Retired Sonos Staff
July 26, 2018
Before this gets too far out of hand, let's try to stay on topic and friendly everyone.

It's been necessary to create a Sonos account in order to utilize cloud services such as Amazon Alexa or Spotify Direct Control since those features were first introduced. We've also required creating a Sonos account when adding a new device to your system or registering a new system as of last year. And since the beginning of Sonos, we've had a system registration step when setting up a system. We felt it was a reasonable precaution that all Sonos customers should take to add a password to those accounts or link the system registrations to valid emails, and so we decided to make it a requirement.
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Lyricist I
July 30, 2018
I find it interesting that the forced password requirement *in the name of security* is to provide an 8 character password, with no special characters accepted. At my place of work, we refer to this as "Security Theatre".
Lyricist II
August 1, 2018
Hi Clovenguth,

I got a message somehow about your post here in my e-mail box. Just my two cents:

I've been dissapointed too and I don't need a spreadsheet for my system...;) I replaced my Sonos players with similar players from Bluesound. My experience is plain good: no registration at all to setup (and Spotify Connect works), dark interface which with the current app versions compared works far more intuitive (except the settings menus). To top this you get better sound, Bluetooth integration and better looks (although this depends on taste). More expensive however, but it's a more than capable alternative. But: same blurred lookout on the future developments as Sonos since also Bluesound is not transparent about future plans with the platform and you just have to swallow all upcoming changes, no matter how much you have invested. This is new reality it seems for loyal customers.

Maybe if Sonos is smart it ditches this "login" feature. But how long will you wait?

Cheers,


I'm delaying upgrade Sonos until they remove this mandatory login crap.

Good to know there's an alternative out there.

Thanks.
Lyricist I
September 21, 2018
I agree. Having to sign in to add a speaker is annoying and makes me dislike Sonos. Sonos, please remove this requirement.
Lyricist I
October 30, 2018
Hate Sonos , was forced to update just to access the sepeaker balance function I had set to one side of room ( so I had access to this setting b4). After FORCED UPDATE, app is now requiring me to sign in.... i click forgot password and email never comes , I clicked it about 10 times now, using Gmail it's not in spam.

I then go creating a brand new account with the same exact email, I got that sign up email instantly, try that account trash Sonos app is still saying u must use the account you created the system w.

Requiring me to sign in click forgot password and email clicked it about 10 times. Where in creating a brand new account with the same God that sign up email, use this app is still saying he must use the account you created the system

F&;$4$:$, YOU SONOS WE DONT NEED ACCOUNTS FOR SPEAKERS WE OWN. will never buy Sonos anything again. They block features then require an update/account via a broken system

(My speakers are now locked to half room balance w no way to access the slider)
Lyricist I
December 26, 2018
I really dislike the forced registration and log-in requirement for the Sonos speakers following the mandatory software updates.

I do NOT want to:
- Utilize cloud services such as Amazon Alexa
- Use Spotify
- Create a new e-mail account to circumvent the registration requirement.
- Etc.

I just want to use the basis functionalities of the Sonos applications without the forced registration and forced log-in for the use of Sonos. Unfortunately, there are no optional choices for the registration requirement whatsoever.

These privacy violating requirements are really disappointing. I returned my new Sonos speaker and will not buy Sonos anymore nor will I recommend it to others until the forced registrations and log-ins are removed.