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Avid Contributor I
July 5, 2017

Why do I need to sign in

  • July 5, 2017
  • 52 replies
  • 9955 views
Why do I need to sign into a Sonos account to add a speaker? Sonos speakers disappear regularly then I would just go in an add them again. And now, this PITA has been made worse by making me sign in to add hardware I OWN inside my OWN HOUSE. Explain to me someone why I need to sign in?
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52 replies

bockersjv
Local Superstar
May 15, 2018
You came here just to add that? As an aside, what has been learnt from the "Facebook data abuse" is that despite it Facebook numbers remained the same. I don't know anyone who has come off Facebook for that reason.

As above you could set up a separate email to use with Sonos if it bothers you that much. Pretty much every electronic consumer item wants you to register these days. Although there are few that make this a stipulation of use.
Lyricist I
May 29, 2018
SONOS, I'm becoming very disappointed in your services. Why do I need an account to add back an existing speaker that has dropped - makes no sense to me at all. I have over $3K worth of SONOS products for the past 5+ years and every time you force a software update - things get worse. Now I have to go through 2 screens to see my favorites list and the new "summary" screen adds no value - just in the way. I purposely don't subscribe to Spotify (and others) who want to get credit card info and then include in the "small print" that you agree to automatic renewals...bad and shady business practice. You should not penalize those of us who don't use Spotify by forcing us to get an account. I get it that you want to sell more product, flood user's mail with marketing/promo, etc. You need to make this an "optional" step. I don't like having my information stored in any cloud (even though I know it's already out there) why would I want it even more places to be possibly stolen? I bought these speakers to use in my home and shouldn't have to "register" anywhere to use them and add an existing speaker back when it falls out of the system for whatever reason. In the past I've highly recommended your product...no more!! Very frustrating had to go through the entire password reset BS this morning to add back an existing speaker... step should have taken 5 mins...frustrating!!
Stuart_W
World-Class Superstar
May 29, 2018
If you're speaker has just "dropped" then you don't need to add it to the system again. Assuming it was properly associated with an existing system in the first place then you have issues with your network or unlikely a faulty speaker.
Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
Lyricist I
July 7, 2018
I agree, terrible user experience. I have been trying for hours to add my 3 sonos speakers and the damn app won't let me because I get a recursive bug requiring me to sign in both on iOS and OS X. $1000 down the drain!
bockersjv
Local Superstar
July 8, 2018
I agree, terrible user experience. I have been trying for hours to add my 3 sonos speakers and the damn app won't let me because I get a recursive bug requiring me to sign in both on iOS and OS X. $1000 down the drain!

Care to elaborate so we or Sonos can help? Also they do have telephone support lines that can help with technical issues.
Lyricist I
July 13, 2018
I find it strange that the comment I added on July 5th has been removed. It was about me contacting Sonos support regarding my displeasure with this login issue and them not responding. The least they could have done is reply to me stating they don't intend to change but they just ignored me. However, they found time to delete my comment because I sided with others on this post about not needing to login. I still have the support ticket number.
My apologies. Sonos did not delete my comment. I mistook which post my comment was on.
Contributor I
July 13, 2018
This is stupid. Staying at a rental property with Sonos. I have my own account. Cannot control their system without their login. Cannot change sign in account to use because app does not have the "settings" tab referred to in this thread because the system will not let me connect. App only gets to register speakers page. Reset controller still never gets to a place where you can change registered account. How come I cannot control speakers on a network I am authenticated to? Maybe allow my to at least login and have it use my services. Junk UI.
Contributor I
July 14, 2018
Absolutely no justification for forcing me to sign in to use your product. There are enough companies out there holding so much of our data who have proven they are not trustworthy. Who are you collecting this for and selling it to? Forced signin is the reason I sold my GoPro. Will Sonos be next?
Lyricist I
July 14, 2018
I hate being forced to update but Sonos is now forcing me to update or I can't use it. And to do that I need to register and to do that I need to accept your terms that I don't accept. Any loyalty I had is now gone. I paid you money for this product and I expect to be able to use it without all your arm twisting.
July 21, 2018
I've just been had by Sonos. I couldn't play any music unless I went through the forced software update. Now I can't continue unless I sign in to Sonos to change the settings of the hardware I bought! What is up with that and how do I opt out of this? My hardware is basically being held hostage.

I for one am not buying anymore Sonos hardware if this is how it is now. It's absurd they can change the rules after several years and prevent people from using the equipment they bought.