Contributor I

When will "Line-In" return to the new app?

Forum|Forum|2 years ago
May 13, 2024
45 replies
3538 views

Simple question as a dealer/installer/user: When will the ability to select and control “Line-In” return? On the “gold” app, it was part of the “Browse” screen at the bottom of the list of services. IT IS NOW GONE. One may presume it should have been in the “Your System” area, but who knows? Whereas I have reviewed many complaints and issues with the deprecation of features in the new app, the inability to control Line-In is not only a devastating loss, but a liability as many users have purchased the products specifically for their ability to support a Line-In. I am referring to the “Keith N” response of two days ago and the bullet list of the five features/issues that there is a supposed date for them to return. See image below and there is NO LINE-IN:

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coalblooded

Lyricist I

This is a massive issue. I cannot stand the Android-specific negligence on behalf of “upscale” hardware designers and marketing people. Stop pretending like living in the Apple ecosystem is a prerequisite to being affluent. This thing makes me so angry. I came looking for solutions today and there simply are non for Android. It just doesn’t work. Apple device? Fine. Windows application? Fine. Pixel phone? Nothing. Reboots, device changes, reinstalls, plug cleaning and re-plugging…

Most disappointing: not one official response in this thread. Not one. Pathetic. Sonos is sliding away from the once innovative company that knew it’s userbase. I am frustrated at the constant price hikes and the constantly poor “updates.” Thank goodness my gear still sounds good.

Ken_Griffiths

This is a massive issue. I cannot stand the Android-specific negligence on behalf of “upscale” hardware designers and marketing people. Stop pretending like living in the Apple ecosystem is a prerequisite to being affluent. This thing makes me so angry. I came looking for solutions today and there simply are non for Android. It just doesn’t work. Apple device? Fine. Windows application? Fine. Pixel phone? Nothing. Reboots, device changes, reinstalls, plug cleaning and re-plugging…

Most disappointing: not one official response in this thread. Not one. Pathetic. Sonos is sliding away from the once innovative company that knew it’s userbase. I am frustrated at the constant price hikes and the constantly poor “updates.” Thank goodness my gear still sounds good.

The Sonos Staff here are mainly moderators for the forum itself. If you’re looking for a response you’re probably best to get in touch with Sonos Customer Support instead. Here is the link to do that…

https://support.sonos.com/s/contact

Ken_Griffiths

These app changes are becoming a joke, now missing the line-in, time to switch sell my customers to blue sound!

Is that with Android, or an iOS mobile controllers? Only I can see the line-in option on Android. See attached.

If it’s not working then try signing out/in on the App or even resetting/reinstalling the App and see if that resolves the matter. If not check the line-in settings in the device properties in ‘Settings/System’ in the App and if still no joy after that then it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

Note I have just tried with iOS (iPhone) controller and that shows the line-in option too.

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Orangeguy

Lyricist I

Please restore this feature.

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garwacb

Contributor I

I have experienced the same issue with the “Line In” feature disappearing. I went with the Sonos speakers throughout the house with the ability to play the surround sound from my TV through the system. I was hoping this would be resolved with an app update. I first discovered this the first week of the NFL season. I have spent hours on the phone with the support team. I have asked repeatedly if they are aware of an issue, and they always deny there is anything wrong on their end. Really let down by Sonos not be able to resolve this issue.

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Jason L

Lyricist I

Reading many of the comments i am relieved to learn both that I am not the only one suffering from issues with Line-in function on the new app, and that the missing option is not due to my 3-yo’s curiosity. Be that as it may, the inability of SONOS to adequately address this issue is incredibly frustrating. The “Gold App” was the gold standard, the new app is problematic, difficult to navigate, and does not support basic listening functions.

Rant finished: has anyone been able to deduce/fix the issue of the disappearing Line-in function?

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garwacb

Contributor I

Jason,

I’m extremely frustrated this has not been resolved since the first week of September I discovered it. Probably was not working prior to this date.

For everyone to support Sonos and spend the higher amount on the speakers, to have this issue go unaddressed, has me questioning what is going on with this company. Having a team of Engineers who can investigate this, someone should be able to resolve this over the course of two months.

controlav

Lead Maestro

Line-In enumeration requires all devices to be discovered, and we know the new app still cannot do that reliably on all systems.

Use the Desktop app or third party for reliable device enumeration → reliable Line-In.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Ken_Griffiths

Line-In enumeration requires all devices to be discovered, and we know the new app still cannot do that reliably on all systems.

Use the Desktop app or third party for reliable device enumeration → reliable Line-In.

I thought Sonos were using the old and new methods of multicast device discovery - I base that on the attached comment from Sonos posted on Reddit.

controlav

Lead Maestro

Line-In enumeration requires all devices to be discovered, and we know the new app still cannot do that reliably on all systems.

Use the Desktop app or third party for reliable device enumeration → reliable Line-In.

I thought Sonos were using the old and new methods of multicast device discovery - I base that on the attached comment from Sonos posted on Reddit.

But still on their “coming soon” list is improved device discovery, so they still haven’t got it back as reliable as the v79 app (or Desktop). I frankly don’t understand why this remains a problem.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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