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Contributor I
May 13, 2024

When will "Line-In" return to the new app?

  • May 13, 2024
  • 45 replies
  • 3538 views

Simple question as a dealer/installer/user:  When will the ability to select and control “Line-In” return?  On the “gold” app, it was part of the “Browse” screen at the bottom of the list of services.  IT IS NOW GONE.  One may presume it should have been in the “Your System” area, but who knows?  Whereas I have reviewed many complaints and issues with the deprecation of features in the new app, the inability to control Line-In is not only a devastating loss, but a liability as many users have purchased the products specifically for their ability to support a Line-In.  I am referring to the “Keith N” response of two days ago and the bullet list of the five features/issues that there is a supposed date for them to return.  See image below and there is NO LINE-IN:

 

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45 replies

Lyricist III
July 26, 2024

Just a letter of nonsense, hardly committed to a speedy resolution.  Appalling service.  What a mistake to purchase Sonos.

Lyricist I
July 28, 2024

So .. is there a workaround? Or we just SOL until a fix goes through? Very disappointing 

Lyricist I
August 9, 2024

Just adding that I also have the same problem on Android. After the new app was released, line in was available at the bottom of the home screen. Sometime in the last couple of weeks it has disappeared. 

 

Lyricist I
August 11, 2024

Yeah same, line-in appears after resetting the app, or the port, or just some fiddling. It's very unreliable and buggy. 

Weird to me that it just doesn't work well. Especially since the Port is there to do exactly that...

Lyricist I
August 16, 2024

I came to find a solution to the same problem. Since the latest app (BLACK) I've lost my Line In which is a big problem. This is a required feature for physical media. 

When will it return?? 

I have no solution, I hope Sonos reps reply to this thread with answers.

bockersjv
Local Superstar
August 16, 2024

When it next appears move my sources to the top of your home screen.  That worked for em and it is now always there,  I have a turntable attached to an ERA300.

Lyricist I
August 16, 2024

When it next appears move my sources to the top of your home screen.  That worked for em and it is now always there,  I have a turntable attached to an ERA300.

Do you mean when the Line-In appears? I don't see it at all, and haven't been able to get it by resetting the app etc as suggested

Lyricist I
August 16, 2024

So I have a Port and it appears sometimes when I reset that, or unplug and replug it. 

Contributor I
August 17, 2024

What do you have to reboot to make it work? Last week I couldn’t see it and updated my app. It appeared. This week, it has disappeared again and yet in my Connect options it suggests that it is Connected, but can’t find anywhere to select it and it seems heavily locked to Spotify.

Lyricist I
August 19, 2024

I am having the same problem.