What happened to KWPQ FM 103.3?

SONOS Radio is contracting with a 3rd party service that maintains the station list. Evidently there is an error at the 3rd party. 

You can manually add a station if you have its URL.

Thanks for the info, and that's exactly what I've done. I was just curious what happened and I wanted to inform Sonos so they could undertake action - if they want to.

Could someone at Sonos tell me if there has been any contact with that 3rd party about this matter?

Bump.

Hi @beynym 

If selecting a radio station in the Sonos app results in playback, then everything that we can affect is working correctly. If what you hear is not what is expected, I suspect that the only ones that can do anything about this is the station themselves - they would likely work with TuneIn to resolve it (Sonos Radio gets it’s list of radio stations from TuneIn). I can only recommend you contact the station directly.

You may have better luck playing from other station aggregates like myTuner, radio.net, or Radioplayer. All of these can be added like any other music service in the app, and do not need accounts.

Add a music service to Sonos

Individual radio stations having difficulty playing is not something that we track - there’s 120,000 radio stations on TuneIn so the task would be formidable and there’s nothing we could do to help, so the task would also be fruitless. If you couldn’t play any radio stations, we would definitely take notice.

I hope this helps.

It does. Thanks, Corry P. I just wanted to be sure about how the Sonos radio system works, and now I know. I'll get in touch with the people from KWPQ FM 103.3.

During a TV/Radio station tour I noticed a lonely PC siting at the end of an equipment rack and was told that this PC managed the station’s streaming. Unmonitored and unloved would be the best description of their attitude toward that PC. I mentioned an issue that I had observed and they said that they would report that to their “IT guy” the next time he came around. To me, this implied that issues would not be fixed quickly -- if ever.

My own attitude is that there are a lot of stations out there and, other than a couple local news stations, the stations are not very unique. If I have any trouble with a given station, I’ll move on. If a station wants to retain me as a listener, they need to stay on top of their situation.

And I agree with others above: A listener’s best approach is to report issues directly to the station. The station has more vested in a given listener than someone at a TuneIn or similar.

With respect to SONOS, it offers an interface that any service can freely utilize if it wants to be available to SONOS users. This is why SONOS has dozens of services available while other players have a small handful. SONOS does not charge for the use of this interface. Since the services are not directly contributing revenue to SONOS, we shouldn’t expect SONOS to dedicate a large staff to monitor each service and each station on a 24/7 basis.

This is what I heard back:

You'd have to contact Sonos/Tunein for technical support. We provide the stream location to them as a pickup point, they then add it to their service.

You can link us directly at:  https://kwpq.org

Would you mind letting us know what you're hearing?

Thank you!

Gary

It feels as if I'm between a rock and a hard place. Any advice?

Contact TuneIn. They are the service aggregator that Sonos uses. 

I mailed TuneIn. Let's wait and see what happens next.