Trending Lyricist I

Answered

Volume slider on ios is wonky

Forum|Forum|3 years ago
October 21, 2022
14 replies
536 views

Ever since updating the app on ios (iphone 12), whe i touch/tap the volume and it makes a significant jump down in volume without me sliding it. For instance, I am listening at a volume of 20 and want to adjust it upwards a bit,. I tap on the volume and it immediately jumps down to a volume of 14. What gives here? This is not a one time thing , it is now happening constantly , on all my sonos speakers. starting to get pretty annoying

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Best answer by Corry P

Hi @grunr

I’ve received an update on this - we are aware of an issue whereby the volume can adjust by several steps too many when tapping on the volume slider on iOS devices. We are investigating the issue and do not have a timeline to share.

In an unrelated coincidence, there is also an issue with group volume control on the Windows controller app.

9

9955

Contributor I

Agreed. Same issue here, on iPad & iPhone.
Sonos app release 14.18.1

If I remember correctly, previously you could touch the volume slider dot first then you could make your adjustment. Now, as you mentioned, upon initial touch of the volume slider dot it jumps to a lower volume. Also affects any grouped speakers.

Please fix ASAP.

Dogdad

Headliner III

Yes..same issue here. In testing it, I’m making sure that when I touch the slider dot I’m not moving in either direction and still….the volume jumps to the left. Don’t know why they had to change it. Was perfect before. Please get this resolved Sonos.

Corry P

Sonos Staff

Hi @grunr

Welcome to the Sonos Community!

Please ensure you have no other apps open (music apps in particular, like Spotify) and try again - do you get the same results? If so, please try rebooting your iPhone and try again. If you still get the same behaviour, please then submit a support diagnostic and report the number given here. Please also let me know which room you were adjusting. Thanks.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

grunrAuthor

Trending Lyricist I

Hi @grunr

Welcome to the Sonos Community!

Please ensure you have no other apps open (music apps in particular, like Spotify) and try again - do you get the same results? If so, please try rebooting your iPhone and try again. If you still get the same behaviour, please then submit a support diagnostic and report the number given here. Please also let me know which room you were adjusting. Thanks.

I hope this helps.

here is diagnostic submit code. 1420820993

G

grunrAuthor

Trending Lyricist I

I submitted the diagnostic. btw it is happening on my ipad as well. and i see there is a post about volume slider problem on desktop software as well.

Smilja

I submitted the diagnostic. btw it is happening on my ipad as well. and i see there is a post about volume slider problem on desktop software as well.

It may be of assistance if you’d take a screen record of this behavior as well.

https://support.apple.com/en-us/HT207935

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Corry PAnswer

Sonos Staff

Hi @grunr

I’ve received an update on this - we are aware of an issue whereby the volume can adjust by several steps too many when tapping on the volume slider on iOS devices. We are investigating the issue and do not have a timeline to share.

In an unrelated coincidence, there is also an issue with group volume control on the Windows controller app.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

arcadelt

Enthusiast I

Hi @grunr

I’ve received an update on this - we are aware of an issue whereby the volume can adjust by several steps too many when tapping on the volume slider on iOS devices. We are investigating the issue and do not have a timeline to share.

In an unrelated coincidence, there is also an issue with group volume control on the Windows controller app.

Hi Corry P. The issues are more extensive than you have cited, so I thought I had better chime in as I have been noticing odd volume behaviour for several weeks.

In a post I made in the Facebook “Sonos Users Group” I added a video that shows the odd behaviour (I could not upload the video here). Every time you see the volume snap back in the video, that is Sonos doing it by itself. Also note that the iPad volume bar keep popping up at the top, and that is despite Hardware Volume Control being turned off on all my devices. The last interesting thing is that this behaviour is also happening with touch buttons on some of my speakers - tap up or down, and the volume often heads back to where it was before the first touch. Needs persistent taps to get the volume to stick.

Ken_Griffiths

@arcadelt,

If I try to follow your link to the Facebook video - I just see this message (see attached)?

arcadelt

Enthusiast I

@arcadelt,

If I try to follow your link to the Facebook video - I just see this message (see attached)?

Are you a member of that group Ken?

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