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Antonia Hornsby
Contributor I
Nov 8, 2020 5:46 PM UTC
Answered

Volume slider keeps increasing to max and won't stay down or be controlled

Any idea? We’ve been deafened! Have managed to at least limit volume in the room so we won’t lose our hearing but need to be able to control volume. Any ideas very welcome

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Airgetlam
AirgetlamAnswer
Nov 8, 2020 6:13 PM UTC

In all solved cases of this issue, it has been an external device controlling the Sonos, whether a remote control under the cushions, or a stuck button on a controller device, like a phone.

Bruce
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6 replies

Airgetlam
AirgetlamAnswer
Nov 8, 2020 6:13 PM UTC

In all solved cases of this issue, it has been an external device controlling the Sonos, whether a remote control under the cushions, or a stuck button on a controller device, like a phone.

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Bruce
Antonia HornsbyAuthor
Contributor I
Nov 8, 2020 6:54 PM UTC

Thank you very much. It does seem like a mechanical problem but we’ve gone through everything and we are still stuck. Thinking cap on.

 

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Antonia HornsbyAuthor
Contributor I
Nov 8, 2020 6:58 PM UTC

Well we’ve done a restart everywhere and it’s working now, so...off and on (the old trick)

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    controlav
    controlav
    Lead Maestro
    Nov 9, 2020 2:16 PM UTC

    If it happens again, immediately gather a diagnostic and share the code with Support. So they should then be able to tell you how the volume went mad.

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Sherryar
    Trending Lyricist I
    Dec 3, 2020 10:09 AM UTC

    I also have this problem on my Sonos Arc which arrived yesterday.  Volume keeps maxing out to 100 and then carries on trying to increase but just results in horrible sounding beep beep beep because it can’t go any higher.  It’s as if someone is secretly trying to increase the volume.  I had to turn off touch controls in the iOS app.  I think either the app or the touch controls are broken.  Just wondering whether to return it back to Currys or not.

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    Airgetlam
    Airgetlam
    Dec 3, 2020 4:35 PM UTC

    I think controlav’s suggestion applies equally to you as it does the OP. 

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    Bruce
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