volume

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hi i only want to control the volume in my family room on my remote not the app how do i disable that?

Volume

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G

GuitarSuperstarAnswer

Lead Maestro

Are you saying that controlling the volume of the Arc with your remote doesn’t match the volume of the Arc in the Sonos app? Is the Arc grouped with the speakers in your other rooms? Do you still experience the same problem if the Arc is ungrouped from the other rooms in the app?

Here’s an article on how to group and ungroup rooms:

https://support.sonos.com/s/article/3391?language=en_US

"Receive with simplicity everything that happens to you." - Rashi

G

GuitarSuperstar

Lead Maestro

I don’t quite understand what you are asking. Are you talking about controlling the volume on your Sonos Arc? What exactly do you want to disable?

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"Receive with simplicity everything that happens to you." - Rashi

M

mamahen40Author

Contributor I

So on my app i have 3 rooms the patio and master bedroom have other brands of speakers with the patio set up with an amp and the mb set up with a port my family room has the arc with ceiling speakers and a sub. I can control all the volumes individually or together on my app. But the problem is when someone goes to watch tv the remote volume works but if the vol on my phone app is too loud u cant lower the volume enough. U can have it on 0 and theres still sound. When it was set it up originally my app couldn't control the family room i was only able to controlled the volume with the remote. When im not home its a problem for my family. I hope this makes sense i know theres a way i just cant remember how to change it back

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G

GuitarSuperstarAnswer

Lead Maestro

Are you saying that controlling the volume of the Arc with your remote doesn’t match the volume of the Arc in the Sonos app? Is the Arc grouped with the speakers in your other rooms? Do you still experience the same problem if the Arc is ungrouped from the other rooms in the app?

Here’s an article on how to group and ungroup rooms:

https://support.sonos.com/s/article/3391?language=en_US

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"Receive with simplicity everything that happens to you." - Rashi

M

mamahen40Author

Contributor I

ty

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