Contributor I

Version 9.3 update - playbar and amp missing

Forum|Forum|7 years ago
November 30, 2018
16 replies
578 views

The recent 9.3 update required me to unplug all of my Sonos products and add them one at a time, to avoid the useless "error 30". However, I am now unable to re-add one playbar and one amp, both of which were working perfectly fine until the update. I submitted diagnostic #2117542868.
Previous updates have been a pain, but in two years of ownership of a professionally-installed system I've never loss the use of speakers after an update.
I have rebooted my router, and none of the MAC addresses or assigned IP addresses are duplicated in the network. I work in I.T. so managing a network is not new to me, but these constant issues with updates is making me reconsider my choice of hardware.

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gcg

Lyricist I

I have exact same issue. Update this morning has knocked me back to setting up as a new system. And now speakers won’t add. Why would they release an update so flawed?!? I’m mad right now

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DFBK

All of my speakers are gone also after the 9.3 update. iOS App says need to add all of them back from scratch, and nothing is usable, nor can I add anything back. This is what I get for allowing Sonos to do automatic updates? Activated overnight auto-updates last night against my better judgement, and woke up this morning to a dead system. Sonos - GET THIS FIXED QUICKLY.

Edward R

Retired Sonos Staff

Hello, all. Thank you for raising this with us.

Bass_Drummer, I'm afraid your diagnostic came up blank. Would you please reboot your router and devices then try adding your components again? If still struggling, please provide a further diagnostic. Following the reboot, this should be possible and the report will likely be populated with some information.

Hi, gcg, Hello again, DFBK. Can you each try the following:

If your system has a device cabled to the router: Please try replacing the Ethernet cable to your wired component. Following this, unplug your other players for 5 seconds each. Plug them back in and wait a minute or so. They should then appear in-app once more.
If your system was completely wireless: Please temporarily wire a single player to the router via Ethernet. Following this, unplug your other players for 5 seconds each. Plug them back in and wait a minute or so. They should appear in-app once more. Once they do, on your mobile device, go to your Sonos app. Settings, Advanced Settings, Wireless Setup. Enter your password. Everything should go back to normal.

If not, please update me here. Many thanks.

Try searching our articles for help with your question: https://www.sonos.com/en/support

Mozart

Contributor I

Good morning,
I have just updated my sonos to 9.3 and I lost 7 rooms... I can only see my office from the app (iOS, MacOS and windows 10)
I tried several things:
- Rebooting my all system (router, access point etc.)
- Unplug my speakers but for some of them it's not possible because my system is wall mounted etc.
- Reset my controller
- Try to setup the system as new but I can not add the speakers (orange flashing)

Please help it's really frustrating, everything worked perfectly before this update! I have 20 Sonos devices and for now only 1 work.

I submitted diagnostic #441300904

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DFBK

Thank you Edward - these steps fixed the problem here. Your help and fast response was much appreciated. That said - very frustrating that such a time consuming overhaul was necessary and the result of a sonos update.

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Bass_DrummerAuthor

Contributor I

Hello, all. Thank you for raising this with us.

Bass_Drummer, I'm afraid your diagnostic came up blank. Would you please reboot your router and devices then try adding your components again? If still struggling, please provide a further diagnostic. Following the reboot, this should be possible and the report will likely be populated with some information.

Hi, gcg, Hello again, DFBK. Can you each try the following:

If your system has a device cabled to the router: Please try replacing the Ethernet cable to your wired component. Following this, unplug your other players for 5 seconds each. Plug them back in and wait a minute or so. They should then appear in-app once more.
If your system was completely wireless: Please temporarily wire a single player to the router via Ethernet. Following this, unplug your other players for 5 seconds each. Plug them back in and wait a minute or so. They should appear in-app once more. Once they do, on your mobile device, go to your Sonos app. Settings, Advanced Settings, Wireless Setup. Enter your password. Everything should go back to normal.

If not, please update me here. Many thanks.

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Bass_DrummerAuthor

Contributor I

Thanks for the response, Edward R. I just submitted diag #2124061126, and will try a few more things this evening.

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Bass_DrummerAuthor

Contributor I

Rebooting my controller one last time and then performing the update resolved my issue, This is the last update I'll do until I see from the forums that Sonos has determined how to test updates on real-world systems before foisting them on the public.

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busterK

Lyricist II

I have exact same issue. Update this morning has knocked me back to setting up as a new system. And now speakers won’t add. Why would they release an update so flawed?!? I’m mad right now

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busterK

Lyricist II

Same problem here. I have 13 speakers connected. It happened with the previous uodate, where it was recommended to update them all, unplugging them one at a time and re-booting them. Very frustrating, and took about 70 minutes. Having to do this again after auch a short period of time is a real dissapointment. Sonos - please get your act together and perform adequate testing before releasing an update “that fixes bugs”. You have a fantastic product that is starting to have too many flaws.

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