Skip to main content
Bass_Drummer
Contributor I
November 30, 2018

Version 9.3 update - playbar and amp missing

  • November 30, 2018
  • 16 replies
  • 578 views
The recent 9.3 update required me to unplug all of my Sonos products and add them one at a time, to avoid the useless "error 30". However, I am now unable to re-add one playbar and one amp, both of which were working perfectly fine until the update. I submitted diagnostic #2117542868.
Previous updates have been a pain, but in two years of ownership of a professionally-installed system I've never loss the use of speakers after an update.
I have rebooted my router, and none of the MAC addresses or assigned IP addresses are duplicated in the network. I work in I.T. so managing a network is not new to me, but these constant issues with updates is making me reconsider my choice of hardware.
      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

      16 replies

      Show previous replies
      Trondi
      Contributor I
      December 1, 2018
      Yes update 9.3 has broken it gor me. Cant add music services as its greyed out. 50% of settings are also greyed out.

      This is the first time an update has been so poor.
      Delux
      Lyricist I
      December 1, 2018
      Same here. What the hell, why have I to be forced to update a system that is working and have all my rooms and devices offline and unusable?
      I pay for a device AND a service, what is this?
      Stanley_4
      Stanley_4
      Grand Maestro
      December 1, 2018
      Updates used to be hell for me until I followed a suggestion here to set static/reserved IP addresses for all my Sonos devices. The pain was greatly reduced! This update went into my 10 Sonos system with no issues.
      Delux
      Lyricist I
      December 1, 2018
      Updates used to be hell for me until I followed a suggestion here to set static/reserved IP addresses for all my Sonos devices. The pain was greatly reduced! This update went into my 10 Sonos system with no issues.

      Static or reserved? You made a dhcp reservation or there is a way to set a stati IP on every sonos device?
      Thank you for suggestion.
      gcg
      Lyricist I
      December 2, 2018
      I am getting nowhere. I’ve reset controller, Ethernet to boost, Ethernet to router...nothing. Right now this whole system is garbage to me. Please connect with me directly to resolve
      Stanley_4
      Stanley_4
      Grand Maestro
      December 2, 2018
      gcg, you are posting in a user to user forum and none of us are going to be contacting you directly. Someone from Sonos may be by to look at posts here on Monday and may or may not see yours.

      I'd recommend you contact Sonos support by one of their options and get assistance there, twitter and facebook are available and staffed 24x7, they respond to e-mail within 24 hours, phones will be open Monday or just hope your post is seen and they contact you.
      Terms & ConditionsAccessibility statement