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using Amazon Music on Sonos with 4G Router

Forum|Forum|6 years ago
February 22, 2020
35 replies
1116 views

I have set up my Sonos system, 2 paired play 1s and 1 Sonos One, with a 4 G Router. Everything works as it used to on the telephone wire router except Amazon Music.

I have deleted and re-installed Amazon Music but the result is the same.

e.g. I can search for an artist, display albums etc. But can’t display the contents or play individual songs. Other music providers like TuneIn are working.

how do I get Amazon music to set up and play on a 4g router

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J

John B

same provider three, just new contract and new sim card

still got the old sim as the contracts are overlapping until the end of the month and when i put that in the router it works perfectly.

new sim unable to browse music on amazon, and it loks like heart radio too

The only thing I can think of (and with little confidence) is that the new sim is having problems connecting to certain servers. Hence the suggestion to change ISP DNS to Google Public. A bit of a shot in the dark - i have not seen this issue before.

J

John B

Although it makes no logical sense, you might also try uninstalling Amazon music from Sonos, reboot router with new sim, then re-add Amazon Music.

Airgetlam

Another random thought, make sure the router is continuing to use a 2.4Ghz channel with the new sim? Hard to imagine that they’d change the software on the router by tagging the SIM card in it, but it’s another random possibility to at least look at.

And I’m with John, this doesn’t make any sense.

Bruce

K

KBG100

Lyricist I

Precisely same problem here too. Amazon music HD works fine on phone, iPad, computers etc with Huawei 4G router via 3. Unable to browse music via Sonos. Tune in works, 7 Digital works, Spotify works.

Have checked at partners place via wired broadband connection - Sonos works perfectly with Amazon HD on same Sonos account.

Currently using Amazon Music to to stream to Sonos system rather than native Sonos streaming.

Will try DNS fix but tricky to access that on Huawei Routers.

DGR1

Chromatic Producer I

Hi. I only just spotted this post having raised a similar query myself on the forum - https://en.community.sonos.com/music-services-and-sources-228994/amazon-music-unlimited-issue-unable-to-browse-music-6843443

I spent some time with a v helpful Sonos support person on the phone yesterday. I also have a Huawei B535 and use Three for my 4G home broadband. I have been unable to use Amazon Music Unlimited recently. There are quick hacks that can be used on the router to enable DNS changes, but this did not solve the problem when we tried using Google’s public DNS.

I ran Amazon Music successfully for months and months. I actually have an annual subscription with only one month left to run. I still have albums and playlists from Amazon Music saved to My Sonos that I used many times in the past - but now they don’t work. Very occasionally an artist search will return results, and less often an album will actually play, but 95% of the time it will fail. The album art is actually populated on My Sonos, but the albums won’t play. If I remove my Amazon account, the album art disappears (grey broken link symbol) and when I add my account again the album art reappears.

Conclusion…. something changed, most likely at Amazon’s end, a few weeks or months ago.

Everything else works fine. Sonos Radio, Spotify (free account), my local music library.

OP - what did you decide to do in the end?

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