Contributor I

'Update Music Library Now' doesn't do anything

Forum|Forum|8 years ago
September 5, 2018
22 replies
7134 views

I use the Sonos Controller from a PC with the latest Sonos update installed.
I have all my music stored on a NAS drive.
What I usually do is update the iTunes library with new tracks and then go 'Update Music Library Now' so I can see my music available in Sonos.
Problem is that whenever I press on the 'Update Music Library Now' option, nothing happens i.e. the indexing doesn't start.
Only solution I found so far is to force Sonos to re-index the entire music folder by removing the music folder from the Music Library Settings and add it again. Works but not very elegant...
Note that the 'Update Music Library Now' option is NOT grayed out i.e. option is active but it doesn't initiate the indexing process.
Needless to say that the NAS drive is visible and has the permissions wide open.
Using the same exact Sonos setup, the 'Update Music Library Now' option used to work like a charm for years but for some reason it's no longer working since the last Sonos update.
I would like to avoid removing and adding the music folder every time I update iTunes library with new music.

Music Library issue

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J

John B

Everything is stored on the players. You will lose nothing by uninstalling and reinstalling the controller. When you are given the choice, choose 'connect to existing system', not set up a new system. There isn't much logic to the reinstall, as in theory it gets you back to the same place.... but it does sometimes help. You might even try the old favourite of rebooting your PC!

C

ChivorAuthor

Contributor I

My PC is actually a laptop, so I shutdown and reboot 4-5 times a day in average.
I will do the uninstall/reinstall and post the result.

C

ChivorAuthor

Contributor I

I have uninstalled/reinstalled (nothing was lost by the way!).
In the Advanced Settings, I also changed SonosNet Channel from Channel 6 to Channel 11
Still, I cannot see the usual "indexing..." message displayed while updating the Sonos library.
However, Sonos does perform the indexing as all the updates done in iTunes are eventually reflected in the Sonos library.
Also I noticed that the indexing was sometimes (rarely) automatically triggered when opening the Music Library Settings > Advanced tab. Not sure what triggers that behavior.
I also confirm that the indexing command is always executed when ran from the iPhone Controller, regardless if the Sonos index is up-to-date or not.
In conclusion:
1) When used from the PC, the behavior of the indexing command is weird - it's like if the indexing was performed silently
2) When used from the iPhone, indexing is always performed when running the option, regardless if the Sonos index is up-to-date or not
This is not 100% perfect but the indexing seems to work from the PC and in the worst case, I know I can always run it successfully from the iPhone.
Thanks for your support - really appreciate that.

H

heisoktoday

Avid Contributor I

Hi, I have the same issue. Can not update the index from my PC or even Android. This happened after I updated a few days ago to version 9.1 where Sonos required that I go througfh the process os having all my Sonos components scanned.

Have you found a permament solution?

C

ChivorAuthor

Contributor I

Hi - no, I just gave up on using the PC controller to update the index - drove me crazy for a while. The index update seems to work as expected from the iPhone. Not the most elegant solution but it does the job.

Z

zettler

Lyricist I

I too cannot access ANY of my music AND cannot index any of my music even after reinstalling....

Airgetlam

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and either post the number here, or contact Sonos Support to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

Bruce

Airgetlam

Sigh. Hit "reply" too quickly, and the Forum's response right now is too slow to allow me to edit...

Beyond what I said in that previous post, in most (maybe all?) cases of not being able to "see" the library, the issue turns out to be either a firewall or a virus protection program blocking the ability of the Sonos speakers to actually reach the location that you're entering.

Sonos has an FAQ or two about firewall settings, depending on what kind you have. But if you have neither a firewall or a virus protection program working, then that diagnostic will be a big assistance, as it will show Sonos what's blocking the speaker from getting to the location you're indicating.

Again, the phone lines would be closed now for the weekend (except maybe in Australia?), so I'd go with either Twitter or Facebook, unless you want to wait until Monday, when the Community Moderators would be able to look at the diagnostic.

Bruce

Z

zettler

Lyricist I

Well, color me surprised. Two days later I can play music from my Cell. Not sure what I did or what changed but can now access the music....

Airgetlam

I'm going to hazard a guess that you have some sort of wifi interference in your system, which was keeping the speakers/cellphone from communicating properly. But it's hard to tell. That's the only thing I can think of that would magically "fix" itself.

Bruce

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