Contributor I

'Update Music Library Now' doesn't do anything

Forum|Forum|8 years ago
September 5, 2018
22 replies
7134 views

I use the Sonos Controller from a PC with the latest Sonos update installed.
I have all my music stored on a NAS drive.
What I usually do is update the iTunes library with new tracks and then go 'Update Music Library Now' so I can see my music available in Sonos.
Problem is that whenever I press on the 'Update Music Library Now' option, nothing happens i.e. the indexing doesn't start.
Only solution I found so far is to force Sonos to re-index the entire music folder by removing the music folder from the Music Library Settings and add it again. Works but not very elegant...
Note that the 'Update Music Library Now' option is NOT grayed out i.e. option is active but it doesn't initiate the indexing process.
Needless to say that the NAS drive is visible and has the permissions wide open.
Using the same exact Sonos setup, the 'Update Music Library Now' option used to work like a charm for years but for some reason it's no longer working since the last Sonos update.
I would like to avoid removing and adding the music folder every time I update iTunes library with new music.

Music Library issue

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Stanley_4

Grand Maestro

Start the update just like you normally do and when it fails send a diagnostic to Sonos and post the number here for the Sonos staff to look at.

Jeff S

Retired Sonos Staff

I use the Sonos Controller from a PC with the latest Sonos update installed.
I have all my music stored on a NAS drive.
What I usually do is update the iTunes library with new tracks and then go 'Update Music Library Now' so I can see my music available in Sonos.
Problem is that whenever I press on the 'Update Music Library Now' option, nothing happens i.e. the indexing doesn't start.
Only solution I found so far is to force Sonos to re-index the entire music folder by removing the music folder from the Music Library Settings and add it again. Works but not very elegant...
Note that the 'Update Music Library Now' option is NOT grayed out i.e. option is active but it doesn't initiate the indexing process.
Needless to say that the NAS drive is visible and has the permissions wide open.
Using the same exact Sonos setup, the 'Update Music Library Now' option used to work like a charm for years but for some reason it's no longer working since the last Sonos update.
I would like to avoid removing and adding the music folder every time I update iTunes library with new music.

Hi Chivor,

Welcome to the community. Can you try updating your music library, then send in a diagnostic report? Reply with the confirmation number and I'll take a look.

Help others find useful content by clicking the like button and selecting the best answer to your question.

C

ChivorAuthor

Contributor I

Using the PC Controller, I pressed on the 'Update Music Library Now' option
Option didn't trigger the indexing (as expected)
I then submitted support diagnostics. Confirmation number is: 647989221
By the way: the 'Update Music Library Now' option works fine when used from the Sonos Controller installed on my iPhone i.e. Sonos indexing starts
Problem seems to be related to the PC version of the Controller.

Jeff S

Retired Sonos Staff

Using the PC Controller, I pressed on the 'Update Music Library Now' option
Option didn't trigger the indexing (as expected)
I then submitted support diagnostics. Confirmation number is: 647989221
By the way: the 'Update Music Library Now' option works fine when used from the Sonos Controller installed on my iPhone i.e. Sonos indexing starts
Problem seems to be related to the PC version of the Controller.

Thanks for the report. While I don't see any obvious reason for this behavior, I do see a rather large amount of wireless interference. Try changing the wireless channel your system is using. This should improve communication between components and controllers, and may help with the indexing command from your computer.

Help others find useful content by clicking the like button and selecting the best answer to your question.

C

ChivorAuthor

Contributor I

Thanks for the swift reply! I hadn't thought about the wireless channel - I will give it a go.
But again:
1) I noticed this weird behavior since the installation of the last Sonos update on my PC (a few days ago)
2) The indexing command from the iPhone Controller works perfectly in my home wireless environment - that's the solution I use now to synchronize the Sonos library with the iTunes library
3) As far as I know, nothing has changed in my home wireless environment lately
Will send an update on the behavior after changing the wireless channel

J

John B

If practical, temporarily wiring the PC to the router would confirm whether it was a wireless issue.

C

ChivorAuthor

Contributor I

As suggested I wired the PC to the router. Here are my observations:
1) The indexing command did work on my very first attempt
2) It did not work on all subsequent attempts, even after updating the iTunes library with additional music
3) I noticed that the indexing command starts automatically upon... submitting diagnostics!
I submitted diagnostics 2 times and I noticed that this action triggered the indexing.
Last diagnostics confirmation number is 1510315995

I guess this test rules out a wireless issue.
Any other ideas?

Jeff S

Retired Sonos Staff

As suggested I wired the PC to the router. Here are my observations:
1) The indexing command did work on my very first attempt
2) It did not work on all subsequent attempts, even after updating the iTunes library with additional music
3) I noticed that the indexing command starts automatically upon... submitting diagnostics!
I submitted diagnostics 2 times and I noticed that this action triggered the indexing.
Last diagnostics confirmation number is 1510315995

I guess this test rules out a wireless issue.
Any other ideas?

That is strange. Please try adding some new music to the share, then update the music library using the desktop controller, then immediately submit a diagnostic report and reply with the confirmation number. I'll take a look to see if I can tell what's going on behind the scenes.

To be thorough, you can try submitting the report from a different controller.

Help others find useful content by clicking the like button and selecting the best answer to your question.

J

John B

Have you tried uninstalling and reinstalling the controller?

C

ChivorAuthor

Contributor I

By uninstalling I guess you mean using this option: Control Panel\All Control Panel Items\Programs and Features (am on Windows 7)
No, I haven't tried uninstalling/reinstalling the Controller. But is this going to erase my Sonos Favorites and my Sonos Playlists? I have created these playlists directly from my Sonos library and the last thing I want is to have to recreate them from scratch after reinstalling the Controller!
Is there anything I need to pay attention to while uninstalling/reinstalling the Controller? Thanks.

Show more replies

Sign up

Login to the community