Update 8.1.1

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Each time I try to update the Sonos software to 8.1.1 on an iMac it says there is an error but no further information as to how to solve this. For info: the internet is working fine, as is the system (Playbar + 2 Play 3s). Does anyone know how I might be able to update?

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Stuart_WAnswer

World-Class Superstar

My advice would be to uninstall/delete the app from the Mac and re-install from the relevant Sonos page.

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

Airgetlam

What sort of error is it throwing? Have you tried rebooting the iMac? You might also want to check here; Supported OS

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Bruce

L

LeepdeAuthor

Avid Contributor I

Many thanks for your reply. It isn't throwing up any error code, just says "The sonos controller update failed. An unexpected error occurred. Please try again." I'll check out the link and ensure all software on the mac is up to date.

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Stuart_WAnswer

World-Class Superstar

My advice would be to uninstall/delete the app from the Mac and re-install from the relevant Sonos page.

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Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

Airgetlam

I'm with Stuart_W on that. And I'd add a step, reboot the Mac between deleting the file, and reinstalling it. Nothing better than a fresh memory state 🙂

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Bruce

L

LeepdeAuthor

Avid Contributor I

Reinstalled and the update worked. Thank you both very much for your help.

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