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Evwah
Contributor II
November 20, 2020
Answered

Unviable as no backup and restore

  • November 20, 2020
  • 15 replies
  • 345 views

My sonos speakers disappeared for the S2 app.

At no stage in restarting the speakers did it ever say that I was going to lose my playlist and this is absolutely unacceptable. In my research just now I see that this is an ongoing issue since 2013. It is unacceptable that this isn't published and that I can't get my playlists back. In fact there is also no way of backing up playlist on Android. This is a big viability gap in your products and it seems you just choose not to address it. It seems as this issue is 5 years old that rather than  look after the substantial investment your clients making your systems you choose to ignore it. For what purpose ?
. Don't get me wrong I love the Sonos sound system and it's quality and can recommended on that basis -  however this issue of continually losing playlists and favourites is a show stopper.
The viability of your product is in question for me and many others.
 The product is not sold with the understanding the playlist , favourites cannot be saved or backed or restored.

We have nearly $3000 aud invested

This may be an issue under Australian consumer law. 

I am investigating my options and will be complaining. Why the hell arnt the playlists backed up to my sonos account or me given an option to back them up myself for android. Mmmmmmm.......I am an it professional. 

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    Best answer by Evwah

    Found this is the in the community something like this is needed now but I'm not programmable quality person to get this working.

    http://blog.travelmarx.com/2011/01/?m=1

    It provides the drop-down lists see image in blog.

    15 replies

    Stanley_4
    Stanley_4
    Grand Maestro
    November 20, 2020

    If you did a Factory Reset without first consulting with Sonos - something they directly advise against - I don’t feel too sorry for you.

    Aside from selling a speaker there are very few situations where a Factory Reset is the solution. Even then as long as you don’t Factory Reset all of your Sonos speakers at the same time you’ll not erase your play lists.

    Stanley_4
    Stanley_4
    Grand Maestro
    November 20, 2020

    Here is the Sonos Support article on Factory Resetting, the warning is clear.

     

    https://support.sonos.com/s/article/1096?language=en_US

     

    Resetting all products within your system will permanently delete your system’s data. It cannot be restored.

      John B
      November 21, 2020

      You said you 'restarted' your speakers. Nothing is lost by restarting. 

      If you factory reset that is different.  Factory resets of whole Sonos systems are unnecessary and as @Stanley_4 says,  the warnings are clear.

      EvwahAuthor
      Contributor II
      November 21, 2020

      Hey what is your folks problem. If you cant help dont post.

      EvwahAuthor
      Contributor II
      November 21, 2020

      So issue is I want sonos to create a backup option for playlists etc ON ANDROID.

      Very Simple. 

      John B
      November 21, 2020

      So issue is I want sonos to create a backup option for playlists etc ON ANDROID.

      Very Simple. 

      Why Android?  Playlists and favourites aren’t stored on the mobile device, but on the speakers.  Your request does not make sense.

      I believe it is legitimate for us to post on here a warning about the pointlessness and dangers of factory resetting.  I was also genuinely uncertain about whether you had reset and lost everything  ‘My sonos speakers disappeared from the S2 app’ does not mean anything has been lost.

        Airgetlam
        Airgetlam
        November 21, 2020

        There might be a case for an export of a playlist, but there are additional challenges around that, indicating where each song is being streamed from, since a playlist can consist of content from any streamer. It would be much easier if Sonos actually imported music itself, rather than just using a file full of pointers to other sources.

        Might be easy if the user only used one streaming source, but it would be hard to explain to a user that you could only export playlists from one source, and not playlists that contained a mix of streams and local music. 

        Bruce
        ratty
        ratty
        November 21, 2020

        It would be much easier if Sonos actually imported music itself, rather than just using a file full of pointers to other sources.

        You don’t mean that, surely. Sonos has no bulk storage, and besides online sources are DRM protected.

        A queue (or Sonos playlist) is by definition just ‘a file full of pointers’.

        Airgetlam
        Airgetlam
        November 21, 2020

        No, I don’t, I was just trying to point out the challenges involved for the OP. 

        Bruce
        Bumper
        Bumper
        November 21, 2020

        OP I don't get your threats about consumer law etc, but about backing up the sonos system settings (playlists etc) I do agree there should be a way to do this. 

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