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Evwah
Contributor II
Nov 20, 2020 8:34 PM UTC
Answered

Unviable as no backup and restore

My sonos speakers disappeared for the S2 app.

At no stage in restarting the speakers did it ever say that I was going to lose my playlist and this is absolutely unacceptable. In my research just now I see that this is an ongoing issue since 2013. It is unacceptable that this isn't published and that I can't get my playlists back. In fact there is also no way of backing up playlist on Android. This is a big viability gap in your products and it seems you just choose not to address it. It seems as this issue is 5 years old that rather than  look after the substantial investment your clients making your systems you choose to ignore it. For what purpose ?
. Don't get me wrong I love the Sonos sound system and it's quality and can recommended on that basis -  however this issue of continually losing playlists and favourites is a show stopper.
The viability of your product is in question for me and many others.
 The product is not sold with the understanding the playlist , favourites cannot be saved or backed or restored.

We have nearly $3000 aud invested

This may be an issue under Australian consumer law. 

I am investigating my options and will be complaining. Why the hell arnt the playlists backed up to my sonos account or me given an option to back them up myself for android. Mmmmmmm.......I am an it professional. 

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    EvwahAnswer
    Contributor II
    Nov 24, 2020 10:47 PM UTC

    Found this is the in the community something like this is needed now but I'm not programmable quality person to get this working.

    http://blog.travelmarx.com/2011/01/?m=1

    It provides the drop-down lists see image in blog.

    View in thread

    15 replies

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    EvwahAuthor
    Contributor II
    Nov 21, 2020 10:43 PM UTC

    Hi folks thank you for your replies and suggestions.

    simple point is that I can do my Sonos favourites and save songs to Sonos and I can render them onto my Android screen to see them to pick them. so why can't we get a text dump the content of those renders......

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    Stanley_4
    Stanley_4
    Grand Maestro
    Nov 22, 2020 12:13 AM UTC

    so why can't we get a text dump the content of those renders......

    I’m guessing since Sonos has been silent on the backup/restore topic as far back (2006) as I can recall.

    My guesses:

    Because it is rarely needed, since the data is rarely if ever lost by the system.

    Because they clearly warn NOT to do a Factory Reset thus erasing your data, without consulting them first.

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    buzz
    buzz
    Grand Maestro
    Nov 22, 2020 1:40 AM UTC

    Evwah,

    The SONOS library is backed up, but not in a way that you could get your hands on the data. A copy of the library index and all music service setups is stored in each player. If a single player is Factory Reset or fails, the other players still have a full copy and the Factory Reset or replacement player will be updated when added to the system. Of course, if your system consists of a single player, a failure or Factory Reset will trash the library index.

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    Bumper
    Bumper
    Nov 22, 2020 1:59 AM UTC

    so why can't we get a text dump the content of those renders......

    I’m guessing since Sonos has been silent on the backup/restore topic as far back (2006) as I can recall.

    My guesses:

    Because it is rarely needed, since the data is rarely if ever lost by the system.

    Because they clearly warn NOT to do a Factory Reset thus erasing your data, without consulting them first.

     Rarely lost does not mean never ;)

    Sonos does support the s1toS2/s2tos1 feature and this carries a level of risk of data loss and depending on the situation might actually require it.  Theres a whole host of other scenarios where a data backup would be helpful. 

    I guess sonos would need to prioritize adding new features to the app which as long as I've been an owner has been lower than low imo.1

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      EvwahAuthorAnswer
      Contributor II
      Nov 24, 2020 10:47 PM UTC

      Found this is the in the community something like this is needed now but I'm not programmable quality person to get this working.

      http://blog.travelmarx.com/2011/01/?m=1

      It provides the drop-down lists see image in blog.

      Translate
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