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darlingnikki44
Contributor I
Dec 23, 2019 4:26 PM UTC
Question

Unable to rearrange songs in queue - iOS 13.3

All of a sudden I’m no longer able to rearrange the songs in queue from my iPhone or iPad.   I’m able to add songs from my library and select “add to end of queue” or “play next”, but once they are added, I’m unable to adjust the order.  Normally I can tap and hold a song and move it up or down in the queue, that option is gone - all I can do is delete songs.   :(   My Sonos and iOS software are both up to date.  I am still able to rearrange songs on my Mac but it was so convenient to be able to do it from my phone - this was one of my favorite features of the Sonos app.  Am I missing something?

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      27 replies

      Matty V.
      Lyricist I
      Dec 24, 2019 4:40 PM UTC

      I’m having the same issue. I’m new to Sonos and was unpleasantly surprised that I wasn’t able to rearrange the Queue. I’m using an iPhone as the controller.

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      xenarthra
      xenarthra
      Enthusiast I
      Dec 24, 2019 9:05 PM UTC

      Same here. What’s going on?

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      xenarthra
      xenarthra
      Enthusiast I
      Dec 24, 2019 9:39 PM UTC

      I’ve realised I can still reorder songs in the iPhone app queue (v.10.6) by pressing and holding the right hand edge of a song; it’s just that the usual three horizontal lines no longer show. This bug doesn’t appear to be affecting the Android controller app, which still shows the three-line icon as usual. 

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        bockersjv
        bockersjv
        Local Superstar
        Dec 24, 2019 11:29 PM UTC

        Then edit lines are there on iOS but VERY feint. You can see them with the brightness on full. Annoying though. I have fed this back. 

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          Airgetlam
          Airgetlam
          Dec 25, 2019 12:04 AM UTC

          Huh, you’re absolutely correct. I hadn’t looked till now, but my, they’re extremely faint. I really had to let my eyes adjust before I could see them. 

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          Bruce
          darlingnikki44Author
          Contributor I
          Dec 25, 2019 11:29 PM UTC

          Got it!  Yep, I usually have the brightness turned way down on my phone so I didn’t see them and I guess I never quite tapped in the right place.  Thanks xenarthra!

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            dawolf
            Lyricist II
            Dec 26, 2019 10:40 AM UTC

            Came here to report this exact issue. Pretty much a big UI fail. 

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            Desasterix
            Contributor I
            Jan 11, 2020 12:20 PM UTC

            Same issue here on iPad OS 13.3

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            damaguk
            Lyricist I
            Jan 12, 2020 11:05 PM UTC

            Agreed!! Discovered the problem New Years even night during a big party. Couldn’t move anything or reorder. Who tests this the UX??? This was NOT well designed. Please fix. 

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            Airgetlam
            Airgetlam
            Jan 12, 2020 11:25 PM UTC

            Please note that there is an “answer” on this thread, you can indeed modify your playlists, it is just difficult to see the UI element to click on. 

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            Bruce
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