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Contributor I
Dec 23, 2019 4:26 PM UTC
Question

Unable to rearrange songs in queue - iOS 13.3

All of a sudden I’m no longer able to rearrange the songs in queue from my iPhone or iPad.   I’m able to add songs from my library and select “add to end of queue” or “play next”, but once they are added, I’m unable to adjust the order.  Normally I can tap and hold a song and move it up or down in the queue, that option is gone - all I can do is delete songs.   :(   My Sonos and iOS software are both up to date.  I am still able to rearrange songs on my Mac but it was so convenient to be able to do it from my phone - this was one of my favorite features of the Sonos app.  Am I missing something?

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    27 replies

    Lyricist II
    Feb 6, 2020 12:36 AM UTC

    I’m not sure if I’m doing something wrong, but when I’m looking at my queue and hold down on a song to try to move it, it just brings up options for that specific song. There’s no way to move anything around and I don’t believe I’ve ever had that option. Would be an awesome feature if it functioned that way (like Spotify). 
     

    For reference, I’m also using an iPhone 10R

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    Feb 11, 2020 6:05 PM UTC

    @Poperday Thanks for the post and welcome to the Community!

    It seems like you are tapping the options selection to the right of the song. Is that the case?

    If so, try to tap and hold the song title left·ward to ensure that you do not tap the settings of the queue.

     

    If this doesn’t work, please let me know and i’ll be happy to take a look further.

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    Lyricist II
    Feb 13, 2020 12:03 AM UTC

    Hi Adam,

     

    Thanks for the response! If I tap the 3 dots to the right or if I hold down on a song, the same options menu is brought up for that song. I tried tapping and holding at multiple points on the song title, but the same menu pops up. i apologize if I’m missing something obvious. 
     

    In case I’m not being super clear, here’s a video of what I’m trying to do, but on Spotify. The rearranging part I’m looking to do in Sonos is around 1:45  

     

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    Feb 13, 2020 4:21 PM UTC

    I think I understand the confusion now. After some testing on our iPad controllers. It seems that only playlists are directly able to be rearranged. You are able to save the current queue as a playlist and edit it using the provided button. I found on my controller that this was the only way I was able to edit tracks in a set formation. 

    I would be happy to take this feedback for additional configurability with the queue and send it up the pipelines within Sonos.

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    Lyricist II
    Feb 14, 2020 3:23 AM UTC

    Well I’m glad I wasn’t just missing something obvious! Thank you for your responses and taking this feedback. Hopefully it ends up helping the community by adding new functionality for us to enjoy :)

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    Lyricist I
    Mar 1, 2020 6:17 PM UTC

    I’m not sure if I’m doing something wrong, but when I’m looking at my queue and hold down on a song to try to move it, it just brings up options for that specific song. There’s no way to move anything around and I don’t believe I’ve ever had that option. Would be an awesome feature if it functioned that way (like Spotify). 
     

    For reference, I’m also using an iPhone 10R

    You have to click “Edit” first before trying to hold down on the song’s name.

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    Lyricist I
    Mar 14, 2020 1:07 AM UTC

    The reorder function has been a feature for years. I can assure everyone in this thread that you just need to hold on to right side of track. You will feel a hepatic click and you can re-order. 😀

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    Contributor I
    Mar 29, 2020 3:40 AM UTC

    I think the issue is that it used to be very obvious how to re-order songs in queue as you could actually see the 3 horizontal bars on the right side when you clicked “Edit”.  Now the bars are so faint they are almost invisible.  I couldn’t see them until I read this thread.  When I squint just right they are visible.  Hardly an elegant UI, perhaps Sonos should simply restore their original visibility.

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    Lyricist I
    Mar 29, 2020 8:08 AM UTC

    I think I understand the confusion now. After some testing on our iPad controllers. It seems that only playlists are directly able to be rearranged. You are able to save the current queue as a playlist and edit it using the provided button. I found on my controller that this was the only way I was able to edit tracks in a set formation. 

    I would be happy to take this feedback for additional configurability with the queue and send it up the pipelines within Sonos.

    This is not correct. Read the other answers. You can still very much rearrange the queueq. It’s basically just a UI fail. Please fix it.

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    Lyricist I
    Jun 5, 2020 8:16 AM UTC

    Still no fix to the UI… cannot be that hard?

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