Contributor I

Answered

Trueplay for iPhone Se 2 ?

Forum|Forum|3 years ago
November 24, 2022
24 replies
700 views

Seen a few answers for this but i’d like one from Sonos.

When will Trueplay be available & work on an iPhone Se 2 ?

I have tried setting this up with an older iPhone 8 still would n’t happen.

I have the latest version of the app & all software.

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Best answer by Geoff888

I’ve worked this out.

I deleted the Sonos app then did a factory reset on the Beam. You do this by removing the power cord from the Beam, then press & hold the reset button next to the connection ports at the same insert the power cord. Hold the reset button until the light on the Beam is orange. Now follow the instructions on the app to set up . Trueplay now appears in the app system sound settings.

Hopefully this will help others who purchase a used Beam.

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GuitarSuperstar

Lead Maestro

Trueplay is already supported on all iPhone SE models. I use my iPhone SE (2nd Generation) to run Trueplay on my Sonos devices.

The only iPhone models that aren’t currently supported are the iPhone 14 models:

https://support.sonos.com/en-us/article/trueplay-compatible-devices-and-sonos-products

"Receive with simplicity everything that happens to you." - Rashi

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Geoff888Author

Contributor I

I reckon the Beam 2nd Gen I have is the problem. I’ve tried my SE 2, an iPhone 8 & 11. None of these phones display Trueplay in the app settings.

Ken_Griffiths

Yes my Wife has an SE (2nd Gen) and Trueplay works here too. Maybe take it out it’s case/cover (if relevant) and check mic aperture for any blockages.

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Geoff888Author

Contributor I

Trueplay doesn’t appear in the system settings. I have the latest software on the iPhone & the latest Sonos app in the phone

Ken_Griffiths

I reckon the Beam 2nd Gen I have is the problem. I’ve tried my SE 2, an iPhone 8 & 11. None of these phones display Trueplay in the app settings.

It should at least show the Trueplay option on any/every iOS device, even if it’s not enabled, or even if the iOS device is not able to Trueplay the room?

edit: Are you perhaps not looking in the correct area of the App?
‘Settings/System/[Beam Room Name]/Trueplay’ …and select/click ‘Trueplay Tuning’.

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Geoff888Author

Contributor I

All I have for sound settings are eq, height audio & volume limit. No sign of Trueplay anywhere?

Ken_Griffiths

Can’t say I’ve ever come across that with a compatible iOS controller - what is the version of iOS on the phone itself? Does the phone meet the controller requirements shown here:

https://support.sonos.com/en-us/article/sonos-app-requirements

Ken_Griffiths

@Geoff888,

If the App requirements are met, maybe try an App reset - ‘Settings/App Preferences’ and on reopening the App, connect it back to the ‘existing’ Sonos system (do not create a new system) and see if that perhaps resolves your issue.

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Geoff888Author

Contributor I

iPhone running iOS 16.1.1

sonos app version 14.1

Ken_Griffiths

iPhone running iOS 16.1.1

sonos app version 14.1

I think our posts crossed. Maybe try an App reset and see if that sorts it.

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