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Geoff888
Contributor I
Nov 24, 2022 10:03 AM UTC
Answered

Trueplay for iPhone Se 2 ?

Seen a few answers for this but i’d like one from Sonos.

When will Trueplay be available & work on an iPhone Se 2 ?

I have tried setting this up with an older iPhone 8 still would n’t happen.

I have the latest version of the app & all software.

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Geoff888Answer
Contributor I
Nov 25, 2022 8:12 PM UTC

I’ve worked this out.

I deleted the Sonos app then did a factory reset on the Beam. You do this by removing the power cord from the Beam, then press & hold the reset button next to the connection ports at the same insert the power cord. Hold the reset button until the light on the Beam is orange. Now follow the instructions on the app to set up . Trueplay now appears in the app system sound settings.

Hopefully this will help others who purchase a used Beam.

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Geoff888Author
Contributor I
Nov 24, 2022 4:20 PM UTC

I just updated the app to 14.1. 
It’s odd that the Trueplay function has not appeared on 3 different compatible iPhones all running latest app’s & iOS software. 
For some reason I think it’s the Beam 2.

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Geoff888Author
Contributor I
Nov 24, 2022 5:06 PM UTC

Did the app reset. Still no Trueplay option.

It sounds way better than the tv speakers as is, so I guess it stays as is ?

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Ken_Griffiths
Ken_Griffiths
Nov 24, 2022 5:25 PM UTC

I just updated the app to 14.1. 
It’s odd that the Trueplay function has not appeared on 3 different compatible iPhones all running latest app’s & iOS software. 
For some reason I think it’s the Beam 2

If you have VPN, or any other security software running on the iphone, then perhaps switch that off.

If a reboot of the speaker doesn’t sort it after that, then I would maybe submit a diagnostic report and perhaps a screen-capture too of what you’re seeing in the App …and chat to Sonos Support Staff using this LINK

Hope you get it sorted. 👍

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nik9669a
Senior Virtuoso
Nov 24, 2022 5:44 PM UTC

Most odd: Trueplay is greyed out on my XR, though I was able to use it (and did) when I updated to 14.18 a while back. I’m still on 14.19 though I see there’s another update available. 

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Geoff888Author
Contributor I
Nov 24, 2022 6:01 PM UTC

It doesn’t even appear in the app

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Ken_Griffiths
Ken_Griffiths
Nov 24, 2022 6:36 PM UTC

It’s strange indeed - I too have iPhone XR running iOS 16.1.1 and that’s working with Trueplay here - I just quickly tuned one of my speakers. See (merged) screen-captures images attached. So not sure why it’s working for some and not others.

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Geoff888Author
Contributor I
Nov 24, 2022 6:46 PM UTC

Bit strange that it doesn’t appear as an option in the app. No matter how many times I delete & re install it. At least this topic has proven it will work with my phone 

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Ken_Griffiths
Ken_Griffiths
Nov 24, 2022 7:00 PM UTC

I’ve just (politely) grabbed the iPhone SE from my Wife’s handbag (she thinks I’m checking up on her after 40 years of marriage ..ha ha 😀) Anyhow her iPhone model is MHGP3B/A - if that may count for anything and it too is running iOS 16.1.1

I can see Trueplay in the controller App on that phone.

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Geoff888Author
Contributor I
Nov 24, 2022 7:05 PM UTC

Sonos support have suggested I call the phone line where they can have a remote look at the controller in my phone. At least I have proof that my iPhone will work with Trueplay.

Thanks for your time Ken 

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    Ken_Griffiths
    Ken_Griffiths
    Nov 24, 2022 7:08 PM UTC

    Hope you get it sorted.. 👍

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