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Avid Contributor I
September 19, 2023

Trueplay and IOS 17

  • September 19, 2023
  • 14 replies
  • 1429 views

I have updated my iPhone 13 Pro to IOS 17 and have installed the latest SONOS 15.8 software but cannot run Trueplay to retune my system as it is not yet supported “for this iPhone” which I guess is

IOS 17. I know IOS 17 has only been publicly available since yesterday 18/9/23 but surely SONOS had sufficient warning to make the S2 App compatible ?

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14 replies

Airgetlam
September 19, 2023

There are multiple other threads about this issue, Sonos has not yet made any official response. If past history were any indication, the inclusion of iOS 17 into TruePlay will be included in the release notes, in several weeks. 

Bruce
Avid Contributor I
September 19, 2023

Thank you Airgetlam, I’ve finally managed to find those now 👍🏻

Ken_Griffiths
September 19, 2023

I have updated my iPhone 13 Pro to IOS 17 and have installed the latest SONOS 15.8 software but cannot run Trueplay to retune my system as it is not yet supported “for this iPhone” which I guess is

IOS 17. I know IOS 17 has only been publicly available since yesterday 18/9/23 but surely SONOS had sufficient warning to make the S2 App compatible ?

Sonos have probably been quite busy preparing for the planned release of ‘Move 2’ due to ship tomorrow - which is no doubt why they have released the 15.8 update today. Trueplay will come sometime later, I suspect.

Headliner I
September 19, 2023

It's working just fine for me 

Avid Contributor I
September 19, 2023

Hmm, then something is certainly not right as Ive deleted the app on my iPhone, reinstalled it and connected back to my system but Trueplay is still not working… weird 🫤

Airgetlam
September 19, 2023

I suspect we’re being confused by TruePlay being run on an iOS device, and TruePlay being run by the microphones on the individual speakers, as a guess. The version using the microphones on the speakers should be working fine, it’s the iOS ‘waving the device’ version that seems unlikely to be working….yet. 

Bruce
Headliner I
September 19, 2023

I suspect we’re being confused by TruePlay being run on an iOS device, and TruePlay being run by the microphones on the individual speakers, as a guess. The version using the microphones on the speakers should be working fine, it’s the iOS ‘waving the device’ version that seems unlikely to be working….yet. 

I don't think so. I only run Trueplay on “rooms” via "waving” on the app. Updated to IOS 17 and also Sonos app and hardware to 15.8, I have Era 300s but only as part of the living room surround. The Trueplay wave is available if i want to retune, but retuning not required in 15.8.

Headliner I
September 19, 2023

Hmm, then something is certainly not right as Ive deleted the app on my iPhone, reinstalled it and connected back to my system but Trueplay is still not working… weird 🫤

Just checking to see if you've updated both app and hardware to 15.8?

And if you're trying to run Trueplay on standalone Era speakers vs. having them in a surround system?

Ken_Griffiths
September 19, 2023

Hmm, then something is certainly not right as Ive deleted the app on my iPhone, reinstalled it and connected back to my system but Trueplay is still not working… weird 🫤

Just checking to see if you've updated both app and hardware to 15.8?

And if you're trying to run Trueplay on standalone Era speakers vs. having them in a surround system?

If you perhaps click ‘retune’ on your Arc HT room Trueplay settings, I’d be very surprised if you do get very far with the feature. I can’t get past the second screen, unless I use a ‘yet-to-be-upgraded’ iOS v16.5.1 mobile device.

Headliner I
September 19, 2023

Hmm, then something is certainly not right as Ive deleted the app on my iPhone, reinstalled it and connected back to my system but Trueplay is still not working… weird 🫤

Just checking to see if you've updated both app and hardware to 15.8?

And if you're trying to run Trueplay on standalone Era speakers vs. having them in a surround system?

If you perhaps click ‘retune’ on your Arc HT room Trueplay settings, I’d be very surprised if you do get very far with the feature. I can’t get past the second screen, unless I use a ‘yet-to-be-upgraded’ iOS v16.5.1 mobile device.

Not surprised if that's correct. But...Not going to find out by trying to run Trueplay until needed.