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January 23, 2020

The Sonos Brexit and pragmatic ways past it

  • January 23, 2020
  • 570 replies
  • 22877 views

I will start this thread with a few caveats:

First, this thread is not for rants. There are plenty here for those, and there is no bar on opening new ones.

Second, the thread is directed for the subset of users that have a large investment in legacy products, and are content to see their Sonos systems as music systems that offer stable streamed music from either a NAS or from the net, and have no expectation of more bells and whistles - just that things continue to work as they are working today. I happen to be in this boat as well, as someone that has three out of six zones running very well on legacy products that I simply cannot afford to jettison until the hardware dies.

Third, this thread is based on facts, some of which have been coming to light only over the last 48 or so hours. It is therefore incomplete to an extent, and may even be wrong in places. Feel free therefore to clarify/correct/add as necessary - and I specifically invite @Ryan S  to do so. But, no rants please - they have a place, but this is not it.

All that said, this is the solution I intend to proceed with and recommend here:

Opt for a legacy system operation in May, that will run legacy and modern products, exactly as these run today; no faffing around with two networks. No more enhancements, but expecting Sonos to honestly fulfil their recent promise of all bug fixes that the legacy products can accommodate. Ditto for what needs to be done to accommodate changes driven by at least the mainstream service providers.

By a happy coincidence, all legacy products have line in jacks. So if something even happens at the streaming service end that cannot be accommodated in legacy products, I am confident of finding some device that can be wired to the line in jacks of these, that will still allow streaming from the culprit service to work including in grouped mode with all other products in the system.

The streaming from the local NAS will not have any issues in this mode, other than hardware failures including that of the NAS, and a key assumption here is that NAS changes will not need a Sonos software update.

Although Sonos has said that new products can be added to such a system, I do not see how this is possible once new products come installed with versions that are beyond the frozen legacy system one. Unless Sonos is not going to sell any new products in future with versions beyond the 2020 legacy one - I doubt that. And once a product comes with the latest version, adding it to a legacy system without rendering legacy products inoperable is going to be tricky because it will involve first separating the one system into two; I also admit to being a little fuzzy with this bit. In my case, this is all moot; I have no need for another zone. As an aside, I am someone therefore that is not of much interest to Sonos!

I also assume that if anyone at any time in the future wanted to jettison legacy products for any reason, all they will need to do is leave all such products powered off, invoke updates and the result will be a Sonos system updated to the day they do the invocation. The concern here for me is different - I need to have an ironclad way of NOT updating my system before I am ready to separate or jettison legacy products, and this needs more insights into how things will work on this front in future.

I am pretty sure that this way ahead will work in my use case and I suggest it will also work for many that are heavily invested in Sonos legacy products, that do not want to write it off or to trade up to new products just to retain all existing functionality.

Yes, it involves losing future enhancements/features, but once we accept that these essentially are music boxes that will keep doing all they do today, that should be an acceptable trade off, I suggest. It is to me, for sure.

So this way, this event will be just a minor inconvenience, and I expect to be able to use all my existing products till the hardware fails.

What this event has convince me though is to now look at/recommend smart systems that are truly modular in the sense that the smart bits can be periodically replaced at low cost, while the core “dumb” electronic hardware can be of such build/after sales support, that it justifies the higher investment in the consequent price, if better sound quality is also needed than what the smart front ends can alone provide. But that's for the future.

 

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    570 replies

    KumarAuthor
    February 4, 2020

    All the experiments and thinking over things leads to the conclusion that there is no one simple answer to the question of whether in May one should opt for one legacy system or a split system - I do not wish to discuss the third option that Sonos would love for all to choose - trade up all legacy units and have one modern system. The answer as it is to many complex questions - It depends.

    In my case, where I have three legacy zones and three play 1 driven modern zones, a legacy option is the best - I don't see that the play 1, with its 64 mb, will get any feature up grades that are ground breaking - assuming here that such are even possible for what is just an audio system. So foregoing those by keeping the play 1 units/Sub in legacy mode is a no brainer IF Sonos keeps its promise to keep these systems working - for months/years and not weeks/months.

    Where folks have 1024 mb devices, releasing them to get the all singing all dancing upgrades that Sonos is promising may make sense, sacrificing interoperability with their legacy system - and whether this makes sense or not may also depend on if the two systems can be physically organised to ensure that this sacrifice has minimal impact.

    Where people have Line In on both legacy and modern units, again split systems may make sense to the point of being a no brainer, because significant interoperability may also be possible via a two Echo device constructed wired+wireless bridge between the two Sonos systems. With the added gift of album art to both systems - that no Sonos unit in existence today can provide.

    Trending Lyricist I
    February 4, 2020

    Does anyone out there have experience with Echo Link rather than Echo Input or Echo Dot?  The Link appears designed for A/V system use, not so sure for Input or Dot?  (Link price point speaks for itself begging question why would it be allowed to be done more inexpensively…..or am I thinking too hard)

    KumarAuthor
    February 4, 2020

    The Echo Link has the HiFi kind of features and connectivity options that are needed to convince audiophiles to take it seriously - and believe it or not, the high price is also necessary to convince this lot. 

    It was hilarious to see the reactions of this group to the Chromecast Audio puck which delivered as good sound quality as any expensive HiFi streamer did, for a similar price as the Dot. They refused to even contemplate that it could do this because doing so would shatter their carefully built up and cherished world view about what deserves to be called HiFi. Also, by their standards the puck looked like a toy. So, ruled out for that reason too. Basically, it was too cheap.

    Buy the higher priced Link only if you need the additional interconnectivity and are susceptible to such influences.

    Influences such as these reviews of it, copy/pasted below:

    The Echo Link provides the extra juice lacking from the Echo Input or Dot. Those less-expensive options output audio to an audio system, but only through an analog connection. The Echo Link offers a digital connection through Toslink or Digital Coax. It has analog outputs that’s powered by a DAC with a superior dynamic range and total harmonic distortion found in the Input or Dot. It’s an easy way to improve the quality of music from streaming services.

    And another bit for the effect this has on how the music sounds:

    I added the Onkyo amplifier to the system last year and it made a huge difference to the quality. The music suddenly had more power. The two-channel amp pushes harder than the receiver, and resulted in audio that was more expansive and clear. And at any volume, too. I didn’t know what I was missing. That’s the trick with audio. Most of the time the audio sounds great until it suddenly sounds better. The Echo Link provided me with the same feeling of discovery.

    Audiophiles just love this kind of writing. As I said, buy it if it floats your boat as well.

    Ken_Griffiths
    February 4, 2020

     

    Sorry Ken, there is absolutely no need to remove any posts. Sonos are getting extra sales when people trade up and I’m sure they don’t really care whether the bricked unit is ‘recycled responsibly’or not - it makes not a jot of difference to them.

     

    John, it’s the promotion of telling folk to act outside their 'agreement' with Sonos that I’m not in favour of here. The agreement is that the user is given their voucher for a 30% discount off their next Sonos purchase, if they 'responsibly' recycle their legacy product. For Kumar, or anyone else, to tell users to accept the voucher and then keep their deactivated product up and running using the line-in etc. is in my book, not the correct message to send, it’s almost bordering on fraudulently obtaining the voucher, which can be worth many hundreds of pounds/dollars etc in some instances. A huge amount on a worldwide scale.

    Even worse than that, is Kumar attempts to justify saying these things to all users here on the basis that he believes Sonos are acting dishonestly and so it’s okay for him and others to behave dishonestly too. Well those are not my 'values' John.. even if what Kumar said we’re true (which they aren’t) two ‘wrongs’ will never make  a 'right’.

    I personally think that a much better message to promote is to either trade-up and stick to the agreement to responsibly recycle the equipment (that’s a users choice) or they opt out the trade-up scheme and go for using the line-in option, if that becomes necessary for them to go down that route.

    I’m pretty sure the line-in will not work on a traded-up deactivated Sonos product anyway, but that’s beside the point, I think anyone who tries to promote a 'scam' of obtaining Sonos discount vouchers and then trying to workaround the agreement to keep old devices running is not acting in the spirit of what that scheme is intended for.. hence I still see trying to promote such action as bordering on dishonest and such influential posts here should be removed. This is about integrity and initially Kumar was calling for ‘pragmatic' workarounds, which is fair enough .. but such suggested action to step outside the agreement goes far beyond being 'pragmatic'. It’s not the kind of message I would want to pass onto my own children.

    KumarAuthor
    February 4, 2020

    LOL.

    KumarAuthor
    February 4, 2020

     

    That’s really where I’m coming from. I consider the pricing of the Port as lying somewhere towards the preposterous end of the spectrum. That’s not because I’m budget-constrained (I’m not, and can buy whatever I like within reason) but simply based on my perception of value (bang for the buck).

    I will pay up for quality but the price must represent “value” to me so I have no truck with items whose pricing I perceive as taking the p!55. Pricing that’s circa an order of magnitude > than low-cost streaming devices from Amazon & Google, and even over twice that of something like an Apple TV 4K, certainly falls into that bracket.

     

    @RDog : To repeat what I have said elsewhere - Since the Port can work with any product via its output jacks, what’s to stop you from buying a bunch of cheap Ports ( I am sure that the price point of the Port has nothing to do with costs), and using them with your choice of third party speakers? You get all the Sonos functionality, while the Sonos top line is damaged - and even blown out of the water once everyone starts adopting this obvious approach. For Sonos to sell a cheap Port type device, they simply have to allow it to work only with Sonos products - which then should be dumb speakers. 

    Amazon and Google can sell similar at cost - or even below cost - because they do not need the top line from these products. Sonos does not have that luxury.

    The opportunity for Sonos is to disaggregate their expensive smart speakers physically - replaceable smart modules sold at or below cost, docked into speakers that sound as good as they do today, like the old iPod dock speakers, but with proprietary comms. Then the Sonos smart module can be replaced every 3-4 years even, while the speakers can be built for decades of service required by their higher price points.

    KumarAuthor
    February 4, 2020

    I voluntarily withdrew from one part of the community last week, permanently. It will be interesting to see if I am either thrown out of the rest of it, or have to myself withdraw from it entirely as I will if a single one of my posts is removed without a prior conversation about that action between Sonos and I.

    Lyricist III
    February 4, 2020

     

     

     .. but such suggested action to step outside the agreement goes far beyond being 'pragmatic'. It’s not the kind of message I would want to pass onto my own children.

    Hi Ken,  you should read the actual agreement before you try to use it to cast aspersions on Kumar's ethics and morals. 

    The discount is not contingent on physically recycling the product, the discount is solely for putting it in "recycle mode"(ie software bricking it). It's in plain language if you had read it. The  agreemen states that you "should' take it to a recyle Depot or ship it to Sonos. Not that you must, just should.

    So to be honest ianal and I don't think you need to be one to understand that attempting to reuse or talking about attempting to reuse these products is totally fine under the TOU.

    Ken, how do you feel about Sonos dishonesty about this recycle program? Remember when they told customers over and over that it had nothing to do with obsoleting older products? Did you pass that message on to your children?

    Ken_Griffiths
    February 4, 2020

    Ken, how do you feel about Sonos dishonesty about this recycle program? Remember when they told customers over and over that it had nothing to do with obsoleting older products? Did you pass that message on to your children?

    I gave my children my 2x legacy play:5 pair and I’m sure they will happily continue to use them in their home for a good many years still to come alongside some modern and legacy products that they each own already. I chose to trade-up just my two CR 200 controllers to go to recycling shortly (Kids prefer the mobile App and I have plans for the two vouchers)  ...and so those old controllers will follow in the footsteps of my Sonos Dock and two CR100 controllers (never used those much anyway) 

    I’m all for moving forward with technology, rather than standing still and have always tried to build upgrades into the family budget along the way to keep aboard the ever-moving train.

    It’s the same thing with mobiles, tablets, white goods, TV’s etc. I see them all as having a limited lifespan and to be clear, in my case, Sonos products have (and still are) exceeding my expectation of their lifespan compared to a good many other things that I have owned and upgraded over the years. 

    I have two Sonos Bridge devices to set aside soon too (now in cupboard and originally kept as spare), but have put a Boost in place already - the kids didn’t want those either. My children fully understand that ‘nothing lasts forever’ and that you need to plan ahead for things, rather than waiting till the last minute for things to happen.

    jgatie
    February 4, 2020

    Why on God’s Big Blue Marble is anyone arguing about using the Line-In on a recycled unit when it has been definitively proven that IT WILL NOT WORK!!???