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abjr
Contributor I
Oct 14, 2018 11:57 PM UTC
Answered

The software on this device is outdated

I have a Sonos Bridge and play 5 since 2014 and I'm no longer able to use them since on all my devices I get 'The software on this device is outdated.... ' I tried to update the controller via the PC and now the bridge and play 5 are at version 9.2 but still not able to connect with any of my android devices. How do I get it back working and use what I have paid for even if it means using the previous software as it was working just fine for me and I had no issue until this upgrade was forced.
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    AjTrek1
    AjTrek1Answer
    Oct 15, 2018 2:23 PM UTC
    Hi abjr

    This is a long shot and may not make any difference. You can try deleting the Sonos App on your PC. On Windows do a Restore Point prior to the 9.2 update. On a Mac restore to a previous date in Time Machine before the 9.2 update. If it works ...turn off automatic updates in the Sonos app on all your devices.Good Luck!
    Together Everyone Achieves More = T.E.A.M.
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    6 replies

    Stanley_4
    Stanley_4
    Grand Maestro
    Oct 15, 2018 1:11 AM UTC
    Did you update the Android controllers?
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      abjrAuthor
      Contributor I
      Oct 15, 2018 1:35 PM UTC
      That is the issue, I can upadte the controller for the PC and it shows 9.2 as well as the bridge and play 5, but on the android device all I get is 'The software on this device is outdated...' If I try to update via google play the only option I get is to open if I open this is the error I get.
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      AjTrek1
      AjTrek1
      Oct 15, 2018 1:43 PM UTC
      Hi abjr

      Are you running the latest Android version as shown in the attachment?
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      Together Everyone Achieves More = T.E.A.M.
      abjrAuthor
      Contributor I
      Oct 15, 2018 2:04 PM UTC
      No, and my device is not able too. Not sure why I'm being forced to update, everything was working fine and I had no issues or complaints. It all worked before and would like to go use what I paid for as I didn't want or need an update.
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      AjTrek1
      AjTrek1Answer
      Oct 15, 2018 2:23 PM UTC
      Hi abjr

      This is a long shot and may not make any difference. You can try deleting the Sonos App on your PC. On Windows do a Restore Point prior to the 9.2 update. On a Mac restore to a previous date in Time Machine before the 9.2 update. If it works ...turn off automatic updates in the Sonos app on all your devices.Good Luck!
      Translate
      Together Everyone Achieves More = T.E.A.M.
      abjrAuthor
      Contributor I
      Oct 15, 2018 2:30 PM UTC
      Thanks I'll give it a try but it was not working before the update (auto updates were off). I updated as the error stated the system needed to be updated if you wanted to continue to hear music but still no go...

      Thanks for your help!
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