Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156742 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

G

GC3

Headliner I

Hey sonos…

Just figure what everyone's problems are and fix them. I'm really getting tired of this hyper complaining.

L

LJG777

@CC22

Just to briefly mention, the PC/MAC desktop controllers are (still) available on the Sonos download page here:

https://support.sonos.com/en-us/downloads

Sonos have also published this document on their support site, outlining a timeline for future feature updates to their new App:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

That’s the same doc as above.
Not all the defects are on there.
eg Alexa no longer works. I’m told by support it’s a known issue - (ie they decided to leave it out.)
It came as standard with the speakers I bought. It controls my entire smart home.
There are heaps of other serious defects they just aren’t listing

C

chambolle

Enthusiast II

There’s a very simple immediate solution: give us the option to revert to S2. I still have a copy on an old iphone and but for one problem (it will not access content from one of my streaming services) it works as before. I got my disappeared playlists and albums back. It has an interface I am comfortable using.

The app on my tablet automatically updated and is a disaster… it won’t even load and connect to my speakers half the time. Playlists are GONE. It will not search for content in any of my streaming services. In short, basically useless to me.

Go back to S2. I do not need or want ‘wonderful new functionality.’ I just wanna play my music. Which I should be able to do without a lot of mumbo jumbo and heartache… I’ve got thousands invested in Sonos hardware and it should just work, no ifs, ands, buts or lame excuses from the CEO.

Ken_Griffiths

@CC22

Just to briefly mention, the PC/MAC desktop controllers are (still) available on the Sonos download page here:

https://support.sonos.com/en-us/downloads

Sonos have also published this document on their support site, outlining a timeline for future feature updates to their new App:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

That’s the same doc as above.
Not all the defects are on there.
eg Alexa no longer works. I’m told by support it’s a known issue - (ie they decided to leave it out.)
It came as standard with the speakers I bought. It controls my entire smart home.
There are heaps of other serious defects they just aren’t listing

Yes of course and if people are reporting the issues, like Alexa not working etc. to the Sonos support Staff, then presumably they will fix any bugs like that. What’s odd though, is I use Alexa on my Sonos products and the assistant is working just fine here🤔?

L

LJG777

@CC22

Just to briefly mention, the PC/MAC desktop controllers are (still) available on the Sonos download page here:

https://support.sonos.com/en-us/downloads

Sonos have also published this document on their support site, outlining a timeline for future feature updates to their new App:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

That’s the same doc as above.
Not all the defects are on there.
eg Alexa no longer works. I’m told by support it’s a known issue - (ie they decided to leave it out.)
It came as standard with the speakers I bought. It controls my entire smart home.
There are heaps of other serious defects they just aren’t listing

Yes of course and if people are reporting the issues, like Alexa not working etc. to the Sonos support Staff, then presumably they will fix any bugs like that. What’s odd though, is I use Alexa on my Sonos products and the assistant is working just fine here🤔?

My point though is that they aren’t including those bugs ( eg Alexa one) in that summary document. So as a result I assumed it wasn’t connected to the app update. ( I had tweaked my router settings so I thought maybe it was that).

I spent five hours ( or more over two days) … going through a million iterations of deleting apps. Rebooting my routers. Trying to reboot my speakers. Deregeristing from Alexa. Re-adding. Etc etc etc.

I finally got through to support and that’s when I was informed it was a known issue.
And I’ve seen a dozen posts from people with the same issue.
If they just put the issue on the summary people wouldn’t be wasting their own time trying to fix something that’s not fixable!! And I want to know an ETA for it to be fixed!!
Leaving out these issues just looks shady to me. As if they are trying to make it look less bad than it is.
What makes even less sense is that by leaving all that info out their own support are being hammered by calls some of which would be reduced by being transparent. It makes their life harder than it needs to be as well?
I work in IT and this is the most bizarre problem management approach I’ve ever come across.

Ken_Griffiths

@LJG777,

I’ve not seen any Alexa issues widely reported here in the community, in fact some users were reporting recently that the Era 100 Alexa component has been fixed for ‘enabling’ an Alexa Group in the US/Canada region (see HERE) …and as I mentioned, Alexa is working just fine here on my speakers, including a Sonos One.

However, if it’s a known bug though, as you say, then I doubt it will be on that list of missing features to be added back to the new App, as its already in the new App. See attached.

L

LJG777

@Ken_Griffiths - I agree it’s not a missing feature - but it is a defect/bug - so it shouldl be recorded under:

Known issues and workarounds

"Sign in as the System Owner" error while updating products during setup

This was what support told me (below directly copied from the support chat)

The current Alexa issue is known at the moment due to the time and date not yet being fully integrated in the new Sonos app.

I assume you are in the US? I am in the UK - perhaps that has something to do with it...

Ken_Griffiths

@Ken_Griffiths - I agree it’s not a missing feature - but it is a defect/bug - so it shouldl be recorded under:

Known issues and workarounds

"Sign in as the System Owner" error while updating products during setup

This was what support told me (below directly copied from the support chat)

The current Alexa issue is known at the moment due to the time and date not yet being fully integrated in the new Sonos app.

I assume you are in the US? I am in the UK - perhaps that has something to do with it…

I’m in the UK too. My Sonos system time though was brought through from the S2 App settings, during the update (presumably) and I had that previously set manually, rather than getting the time automatically from the internet. So maybe that’s the difference?

Ken_Griffiths

@LJG777,

If you have a PC/MAC - you can likely correct your system time with Sonos Controller Desktop App. Maybe that will resolve your date/time issue🤔?

P

Paq

Lyricist III

The only thing that I can listen on my Sonos speaker is iHeart Radio which has some good play list without advertising. Can’t say the same with Sonos Radio.

Can’t use my own Library...I’m so impress. Is Sonos becoming a Mickey Mouse Company?

Looking for BlueSound speaker…

Sonos shot itself in the foot, why on earth would a serious company do that?

Show more replies

Known issues and workarounds

Known issues and workarounds

Sign up

Login to the community