The New Sonos App and Future Feature Updates

This official Sonos response is insane (sorry Keith). I bought Sonos audio equipment to play lossless files from my NAS. With the app update this is no longer possible. I refuse to play inferior Spotify files. The speakers are way to good to play that garbage. As a result I haven't been able to play music in my house for more than a day now. What does Sonos suggest that I should do with all the idle Sonos equipment in the months to come? I'm really curious Keith. Your answer does not restore the breach of trust that Sonos caused. And I'm afraid Sonos has no interest in doing so in the short term. I will give Sonos a week to roll back this total clusterf#$k. After that I will start selling my worthless Sonos junk and replace it. Other companies do put the customer first. I suggest we all start replacing, it is the only message shareholders understand.

I was wondering about this given they’ve deliberately broken stuff that was working on products that people had already bought. Surely they’d want to take actions to mitigate the potential settlement?

Unless of course there’s a reason they can’t roll back to the old version? It might be they didn’t have full ownership of the old version and they don’t have the rights to redeploy it?

Thank you for the timelines.   Given how long the delays are (and there is no guarantee they will be met), I would like the option to roll back.  

At this point, rather than waiting 6 weeks to get basic music playback functionality restored (queue management) that is critical in a multiuser household where we all like to play DJ is unacceptable.  

Can we get 16.1 restored on the ios and google play app stores?  I am an iOS user and have no way to restore the old app (at least Android users have options). 

I have no intention of onboarding new headphones or whatever will require the new app in the next month and a half, but I would like to use my existing speakers as I did before for the next six weeks until the new app is at feature parity with the old one.

Putting the old app back is the only customer friendly response.   Otherwise you are saying my speakers will work one for song, station or playlist at time for the next 6 weeks until there is the concept of a queue restored, which is not what I originally paid for.

I have a pair of one sl’s that worked great for me when I learned that I could stream my custom URL’s via tunein. 
 

When this new version updated I lost that ability. And all my stations are gone.  I tried to add the new tunein service but there’s no way to add custom urls anymore. 
 

im on iOS. And need to get this feature back!!!  I don’t use other streaming services that often. It’s primarily used for these custom URL’s from di.fm

Remember, goodwill arrives on foot, but can leave on horseback.

@Keith N

Hey Sonos, no apology again? You really cannot say Sorry for how many people you've messed up their daily routine? Are you still like a little kid defending the huge screw up you committed instead of finally offering a solution, i.e. the ability to install a working (previous) version of the app? (I'm lucky enough to have Android and could go back in a few minutes.) This is the third major problem you've made to me. First you ruined my setup by splitting it into S1 and S2 so the multi room stopped working. Then I bought Roam, which never worked properly (luckily I returned it in time) and now this? How can I trust your company? I have put off buying new speakers for my bedroom for many years because I have lost trust in your company. Every year I dread being told that my eight year old speakers are no longer supported.

I think adding these features back into the application and successfully testing them by the dates you give above are unrealistic expectations you’re forced to give because of the initial release disaster. You’re just setting yourself up for more criticism, more bugs, more missteps and failure. Not to mention all the problems that are not mentioned in your list above.

Making the version 16 app available until you’ve fixed the new app is only responsible decision.

Hey there. Just wondering are you not able to use the desktop app for some reason? I don’t run a local library (well I do but in Apple Music and via Airplay) and not exactly sure what your issue is, but nothing has changed with desktop apps.

That's the only that's working as before: the Windows Desktop Controller. You'd better use it quickly, before Sonos (in all it's wisdom) will eliminate it.