Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156698 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

T

timc995

Prominent Collaborator I

I found it. You have to update the APP and the Sonos system

I have been using an Android rolled back to 16.1 while the new app gets fixed. I worry that updating devices’ OS with an update will make them incompatible with 16.1.

The way the updated APP rollout has occurred is basically the biggest bait and switch I’ve ever fell victim to. I can’t fathom why a system that has been rock stable for years (and which has been out of warranty for much longer) has suddenly been lobotomized by the manufacturer with no recourse.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Increased Reliability: Fail - Frequent crashes and missing components or system

Performance: Fail -- Numerous missing features

Faster access to music: FAIL -- Very unresponsive and laggy app.

PLEASE let us roll back to 16.1 in a supported way. At least for a few months while you sort this out in a proper beta test.

J

jljue

Renowned Listener

After tonight’s update of all Sonos products in the house to 16.2, the PlayBase and Connect:Amp are still having the same audio issues that started with the update last week. I haven’t had a chance to finish testing everything else out, but if the only fix is to replace these items, maybe it will be a replacement with HEOS or Bluesound. I’ll still have 5 more rooms to swap after that, which is going to get expensive.

R

Raubinger

Renowned Listener

I have installed dozens of Sonos players for my customers.
yesterday, couldn’t change the Wi-Fi. Was told by customer service to factory reset every box. 12 of them. Lucky, somebody still had the S2 app.
Lots of functions are gone. Very embarrassing for me after praising this product for years.
Put back S2 until you fixed everything.
Put it this way. Already Actively looking for a different product.

A

Anonymous

from the AMA:

Regarding responsiveness, I am sorry to hear you are having a bad experience. There are many factors that can contribute to this. We built the app to gather telemetry and data around these error states so we can continue to resolve issues for all users.

Conclusion: it will take some time before you can use your system

For me this is unacceptable. After having enjoyed Sonos for more than 10 years, I will move on to another vendor.

M

MrLep

Listener

Can you not just roll back the app until this app is ready? It is so disappointing to see good speakers destroyed by terrible software.

C

Clarkgkca

Contributor I

I cannot shut off the damn alarm I had set in the old app, as it is not available in the new app. My Sonos one keeps waking me up an hour and a half before I want to get up.

I

IvPo

Enthusiast II

In addition to "reintroducing" basic features, your development team might also want to invest some development time in learning about version control and roll-back scenarios.

Just restore to the old version while you fix your errors. Don't frustrate your customers.

I

IvPo

Enthusiast II

In addition, I'd like to be able to hide the 'Recently Played' section from the home screen. Not everyone enjoys listening to the same music over and over.

S

Stewart Harris

Lyricist III

From the email I received on 23rd April 2024 - entitled

A big update is coming to the Sonos App

How will this affect my system?

We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features and services will work as they always have, and all your settings will be saved.

Marketing & communications completely decoupled from reality ????? Great care ???? !!!! At best utter incompetence - at worst a downright lie which misled the userbase ?

A

Anonymous

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Adding and editing alarms
VoiceOver on iOS now properly interacts with individual elements of the Sonos app's home screen.

Coming soon

Additional improvements to screen reader for visually impaired customers: May 21
Adding to queue and playing next: early June
Sleep timer: mid-June
Snooze alarms: mid-June
Local music library search and playback: mid-June
Update WiFi settings: mid-June

My system is definitely now "effortless"

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