Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156698 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

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C

craigski

Local Superstar

IF they are unaware of the new app, and don’t use it, then it’s also likely they don’t update, and probably haven’t updated either, so they will be on the older S2 code which will continue to keep working for them, so to be fair, aren’t using the new code yet…

I don’t know for sure, but I would expect their systems would have updated, as the default is update automatically when you first install Sonos. They would have had to explicitly disable auto update from the App at some point.

Ken_Griffiths

According to things I’ve read online, Sonos shipped 5.73M units in 2023. That’s still a reasonable turnover of product and I’m sure I read that expectations for this financial year were already on track despite a predicted down turn in the final quarter? I think some here are just wishing for Sonos to fail and yet they didn’t spout praise for the company when times were good.

It seems we all find out who we can rely on when the going gets tough. I’m certainly glad I can choose my own friends. At least they know too I won’t stab them in the back when they’re down for the count.

slworona

Enthusiast II

According to things I’ve read online, Sonos shipped 5.73M units in 2023. That’s still a reasonable turnover of product and I’m sure I read that expectations for this financial year were already on track despite a predicted down turn in the final quarter? I think some here are just wishing for Sonos to fail and yet they didn’t spout praise for the company when times were good.

It seems we all find out who we can rely on when the going gets tough. I’m certainly glad I can choose my own friends. At least they know too I won’t stab them in the back when they’re down for the count.

No disrespect intended to you, @Ken_Griffiths, but it seems to me that the people with knives in their backs are the ones who woke up one morning to find their whole-house music systems – the ones they depended on for personal joy, for socializing, even for waking them up each day – suddenly inoperative. They did nothing to bring on this situation. It was, instead, the cavalier approach of SONOS towards their customers to push out a completely rewritten operating environment with inadequate testing and a list of known missing features. To take these customers to task for failing to praise SONOS in the pre-knife days is, literally, to add insult to iinjury. (Or so it seems to me.)

melvimbe

Although, I will just say that perhaps we shouldn’t forget aswell, that for some users (myself included) have found that even without these things, the new Sonos App has always still worked okay.

You will also agree that the Spence mea culpa in the investor call establishes that you and similar are the outliers, not the norm.

I don’t think that’s really accurate. The outliers are those that are using S1. Amongst those using S2, those that are having issues with the new app is absolutely significant, but I don’t think we can clearly say whether the majority or the minority of users are having issues. We don’t have the data, and making assumptions based on the amount of complaints we see doesn’t see anything about the number of people who aren’t having issues.

Overall, I don’t think it matters much whether 20% of users are having issues or 60% are having issues, as the number is significant either way.

Danny

Ken_Griffiths

According to things I’ve read online, Sonos shipped 5.73M units in 2023. That’s still a reasonable turnover of product and I’m sure I read that expectations for this financial year were already on track despite a predicted down turn in the final quarter? I think some here are just wishing for Sonos to fail and yet they didn’t spout praise for the company when times were good.

It seems we all find out who we can rely on when the going gets tough. I’m certainly glad I can choose my own friends. At least they know too I won’t stab them in the back when they’re down for the count.

No disrespect intended to you, @Ken_Griffiths, but it seems to me that the people with knives in their backs are the ones who woke up one morning to find their whole-house music systems – the ones they depended on for personal joy, for socializing, even for waking them up each day – suddenly inoperative. They did nothing to bring on this situation. It was, instead, the cavalier approach of SONOS towards their customers to push out a completely rewritten operating environment with inadequate testing and a list of known missing features. To take these customers to task for failing to praise SONOS in the pre-knife days is, literally, to add insult to iinjury. (Or so it seems to me.)

No disrespect taken, but the people you mention are ones that are down for the count. I don’t even think it’s the majority of users, but that’s another story - the knife in the back is when Sonos collapses. At the moment Sonos are spending money trying to help them get up again.

K

Kumar

Being emotionally invested in a product one has bought is common; extending the benefit of that to a corporation seems somewhat excessive.

K

Kumar

Overall, I don’t think it matters much whether 20% of users are having issues or 60% are having issues, as the number is significant either way.

Exactly; I merely added to this by saying that Spence would not have come out the way he did, if the number was not highly significant to Sonos and its future. Or maybe, his future in Sonos.

I also wanted to rebut this thing that all is well at my home, I don’t see why others are having problems, suggesting that these are outliers.

melvimbe

Overall, I don’t think it matters much whether 20% of users are having issues or 60% are having issues, as the number is significant either way.

Exactly; I merely added to this by saying that Spence would not have come out the way he did, if the number was not highly significant to Sonos and its future. Or maybe, his future in Sonos.

I also wanted to rebut this thing that all is well at my home, I don’t see why others are having problems, suggesting that these are outliers.

You actually said that people who aren’t having issues are the outliers. Now you’re agreeing with me that the number of users problems vs no problems is somewhere in the middle with both having significant numbers.. Are you changing your view on this now?

You will also agree that the Spence mea culpa in the investor call establishes that you and similar are the outliers, not the norm

Danny

B

BVRBVR

Contributor I

According to things I’ve read online, Sonos shipped 5.73M units in 2023. That’s still a reasonable turnover of product and I’m sure I read that expectations for this financial year were already on track despite a predicted down turn in the final quarter? I think some here are just wishing for Sonos to fail and yet they didn’t spout praise for the company when times were good.

It seems we all find out who we can rely on when the going gets tough. I’m certainly glad I can choose my own friends. At least they know too I won’t stab them in the back when they’re down for the count.

No disrespect intended to you, @Ken_Griffiths, but it seems to me that the people with knives in their backs are the ones who woke up one morning to find their whole-house music systems – the ones they depended on for personal joy, for socializing, even for waking them up each day – suddenly inoperative. They did nothing to bring on this situation. It was, instead, the cavalier approach of SONOS towards their customers to push out a completely rewritten operating environment with inadequate testing and a list of known missing features. To take these customers to task for failing to praise SONOS in the pre-knife days is, literally, to add insult to iinjury. (Or so it seems to me.)

No disrespect taken, but the people you mention are ones that are down for the count. I don’t even think it’s the majority of users, but that’s another story - the knife in the back is when Sonos collapses. At the moment Sonos are spending money trying to help them get up again.

I was a big proponent of Sonos and I still want to be in the future. I think the great majority of people complaining were too.

Sonos decided to release an app that never should have been released and for some reason wouldn’t pull it until it was ready even after many pleaded for the working app to be put back.

Sonos brought this on themselves. They put the knife in their own back.

i heard 6% of the staff was laid off. I feel sorry for those employees who lost their job because of this debacle.
I wonder, did the CEO stop taking his salary, bonuses or stock options until this is resolved?

People making noise just want their system to work as many are into Sonos for thousands of dollars.

I hope Sonos can clean this up and I can return to enjoying their products.

melvimbe

Are you changing your view on this now?

Is that the most important thing on your mind, as usual?😂

Most important? No. Not sure why it’s a difficult question though.

Danny

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